Miranda Freight

• Coordinated project intake by qualifying opportunities and scheduling site evaluations for sales team.
• Maintained CRM data, ensuring accurate and up-to-date account information.
• Partnered with business development managers to prioritize opportunities and streamline project workflows.
• Developed and implemented CRM processes, enhancing team training and documentation workflows.
• Communicated with clients during scheduling to confirm appointments and address inquiries.
• Resolved client concerns by collaborating with internal departments to identify proactive solutions.
• Maintained detailed documentation of client interactions and contracts for organized account management.

• Serve as the primary point of contact for corporate and group clients, ensuring timely communication and a high level of customer satisfaction.

• Coordinate with ticket operations, marketing, finance, and event staff to execute client requests and ensure successful event delivery.

• Prepare client presentations, proposals, reports, and account updates while maintaining accurate CRM records.

• Manage multiple client accounts simultaneously by tracking deadlines, following up on action items, and ensuring all deliverables are completed on time.

• Resolve client concerns by collaborating with internal departments and proactively identifying solutions before issues impact the customer experience.

• Maintain detailed documentation of client interactions, contracts, and account activity to ensure organized account management.

• Managed a portfolio of client accounts by providing ongoing support, responding to inquiries, and building long-term relationships.

• Coordinated with multiple internal departments to execute group events and ensure all event details were communicated accurately.

• Maintained CRM records, tracked client communications, and managed account documentation.

• Assisted with planning client meetings, preparing presentations, and following up on action items to ensure successful execution.

• Balanced multiple priorities in a fast-paced environment while maintaining exceptional organization and attention to detail.

• Delivered customer service in a fast-paced environment while managing multiple tasks and priorities to enhance guest satisfaction
• Facilitated clear communication with guests and staff to streamline daily operations
• Supported training of new team members and organized team activities to foster collaboration

• Coordinated high-volume phone and radio communication, relaying critical information among multiple departments to support effective response efforts
• Maintained accurate records during time-sensitive situations, contributing to effective response and resolution of incidents
• Facilitated timely and efficient dispatch operations through strong organization, multitasking, and communication skills