Miranda Garber
Lebanon,OR
Summary
Offering proven history of excellent communication, organization, and leadership. Passionate for streamlining processes to improve quality and productivity. Proficiency with the EPIC healthcare record, Facets, multiple phone systems and success in meeting client and management expectations.
Overview
10
10
years of professional experience
Work History
Credentialing Assistant
PacificSource
08.2025 - Current
- Assisting in the credentialing/re-credentialing process for practitioners and facilities for network participation.
- Managing receipt of all credentialing applications and entering data into the credentialing database.
- Facilitating and assisting with internal and external record audits as appropriate.
- Ensuring compliance with established regulatory and policy requirements.
Individual Membership Representative 1
PacificSource
12.2023 - 08.2025
- Assisted members in processing renewals and new applications to ensure seamless membership experiences.
- Improved member retention by addressing inquiries and resolving issues promptly.
- Responded to member inquiries to enhance overall satisfaction and loyalty.
- Processed membership applications for accurate and timely account setup.
- Managed membership records, ensuring data integrity and confidentiality.
- Resolved member complaints with effective communication and problem-solving
- Using Five9 phone systems to make inbound and outbound calls
Epic Workflow Specialist
Samaritan Health Services
07.2021 - 12.2023
- Analyzed technical problems with high accuracy and attention to detail.
- Serves as the initial point of contact for clinical end users of the electronic health record
- Supports staff and leadership in adopting and integrating electronic health records into practice and workflows.
- Provides usage support and facilitates adoption of the electronic health record
- Communicated with team members to enforce deadlines and quality standards.
- Epic Software proficiency and excellency, multi-line phone system, customer service, 10-key, Microsoft Programs.
Patient Registration, Admitting Registrar
Samaritan Health Services
05.2016 - 06.2021
- Carefully and thoroughly check demographic information and serve as a gateway to the patient's services within our facility
- Inbound calls; Ensure patients and visitors are getting directed to their desired location
- Utilize policy and procedures within Samaritan System; Facilitate Solutions to patient problems
- Interview and registrar all inpatient and outpatient services.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Collected Copays for medical appointments, emergency room visits.
- Gathered demographic and insurance information to register patients for medical appointments.
- Assisted patients with seeing if they qualified for Oregon Health Plan, and Financial assistance.
Clinic Call Center Representative
Samaritan Health Services
08.2015 - 05.2016
- Inbound calls; ensures efficient and prompt responses to inquiries, responsible for making patients and their needs a primary focus
- Cultivates positive and productive patient relationships, utilize system policy and procedures within Samaritan System, facilitate solutions to patient problems
- Assist customer in scheduling appointments, and requests that go to providers such as medical questions, and medication refill requests.
- Epic Software proficiency and excellency, multi-line phone system, customer service, 10-key, Microsoft Programs.
Education
General Education -
Linn Benton Community College
Albany, ORDiploma - undefined
South Albany High School
Albany, ORSkills
- Customer Service
- Safety
- Communication
- Microsoft: Outlook, Excel, Word, Power Point
- Epic Software
- Project Management
- Client Relationship Management
- Money Management; Collecting Copays and Premiums
- Scheduling
- Eligibility Determination
- Medical Insurance
- Patient Intake
- Five9
- Facets System
- Application processing
- Policy adherence
- Application management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Credentialing Assistant
PacificSource
08.2025 - Current
Individual Membership Representative 1
PacificSource
12.2023 - 08.2025
Epic Workflow Specialist
Samaritan Health Services
07.2021 - 12.2023
Patient Registration, Admitting Registrar
Samaritan Health Services
05.2016 - 06.2021
Clinic Call Center Representative
Samaritan Health Services
08.2015 - 05.2016
Diploma - undefined
South Albany High School
General Education -
Linn Benton Community College