Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Garza

Houston,TX

Summary

Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

11
11
years of professional experience

Work History

Account Manager

Stewart Organization
03.2024 - Current
  • Administrative duties including phone calls, cold calls, responding to emails.
  • Identified new business opportunities through cold calling, networking, and prospective leads.
  • Maintained accurate records of client interactions and transactions in CRM.
  • Scheduled appointments and met with prospective clients, including generating new proposals. Met existing customers to review current services and expand sales opportunities.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated contract terms with clients, securing favorable agreements for both parties. Negotiated prices, terms of sale and service agreements.
  • Managed a diverse pipeline of accounts, ensuring timely communication and effective problem resolution.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Established clear communication between clients and internal teams, ensuring seamless execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Kept detailed records of daily activities through online database.
  • Monitored service after sale including training on equipment and implemented quick and effective problem resolutions.
  • Worked to reach monthly sales targets, consistently meeting or exceeding quotas.
  • Attended weekly sales meetings and occasional sales trainings.

Service Manager

Mueller Water Conditioning
11.2020 - 11.2023
  • Administrative duties included answering phones, responding to emails, managing second Houston office location.
  • Managed staff of 10-15 service technicians as well as 2 welders and CDL drivers to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with clients, vendors, and suppliers.
  • Monitored service performance to identify areas of improvement, including visiting jobsites after work was completed.
  • Conducted regular team meetings to discuss client feedback, process improvements, and operational objectives.
  • Reviewed detailed reports on service activities along with senior management.
  • Analyzed existing processes for potential cost savings initiatives.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Assisted A/P, A/R, HR, Sales, and Installation and Repair departments.
  • Managed inventory levels of parts necessary for servicing clients and ordered supplies to keep products in stock.
  • Reviewed client invoices for accuracy prior to billing.
  • Improved client satisfaction ratings by listening to complaints and finding appropriate solutions to problems, resolving in a timely manner.
  • Hired service department staff to drive performance and efficiency. Terminated employees who were not meeting company standards.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance while conducting one-on-one meetings and provided ongoing feedback and coaching to drive performance improvement.
  • Completed thorough opening and closing shift functions to maintain operational standards each day.
  • Performed shipping and receiving duties including preparing and scheduling shipments (LTL and UPS/Fedex/Amazon), receiving shipments and reconciling PO's.

Service Dispatcher

Texas Business Systems
02.2014 - 11.2020
  • Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
  • Resolved customer complaints regarding services rendered by technicians.
  • Provided technical support to customers over the phone as needed.
  • Tracked inventory levels for necessary parts and supplies for technicians.
  • Prepared invoices for completed jobs and orders while verifying accuracy of billing information.
  • Performed administrative tasks such as filing paperwork, ordering office supplies and assisting Accounts Receivable and Payable.
  • Facilitated communication between technicians in the field and corporate office.
  • Created work orders in E-Automate and assigned to dispatch boards for technicians.
  • Issued purchase orders for inventory and maintained accurate records. Reconciled packing slips once orders were received.
  • Addressed questions, problems or requests for service or equipment.
  • Performed shipping and receiving duties including packaging orders, preparing shipping labels and operating a forklift.

Education

High School Diploma -

St. Pius X High School
05.2003

Skills

  • MS Office
  • Office Administration
  • Accurate Documentation of Services
  • Supply Procurement
  • Policy and Procedure Enforcement
  • Inventory Management and Supply Ordering
  • Customer Service
  • Conflict Resolution
  • Time Management
  • New Employee Hiring
  • Outgoing and Energetic
  • Trustworthy and Honest
  • Positive Attitude
  • Multitasking and Organization

Timeline

Account Manager

Stewart Organization
03.2024 - Current

Service Manager

Mueller Water Conditioning
11.2020 - 11.2023

Service Dispatcher

Texas Business Systems
02.2014 - 11.2020

High School Diploma -

St. Pius X High School

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Miranda Garza