Miranda Gaytan
Clovis,NM
Summary
Motivated Assistant General Manger with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
TownePlace Suites Marriot Hotel
Clovis, NM
09.2023 - Current
- Manage daily operations of the hotel, including scheduling and supervising staff.
- Ensure that customer service standards are met or exceeded at all times.
- Develop and implement effective strategies to maximize sales and profits.
- Monitor inventory levels and place orders for new stock as needed.
- Identify opportunities for cost savings and operational efficiency improvements.
- Implement safety protocols to protect both customers and employees from potential hazards.
- Conduct regular performance evaluations for employees to ensure quality standards are maintained.
- Resolve customer complaints in a timely manner while maintaining a professional demeanor.
- Provide training, guidance, and support to staff members on proper procedures and policies.
- Assist in the recruitment process by conducting interviews with prospective candidates.
Front Office Supervisor
Best Western Plus
Pflugerville, TX
05.2022 - 08.2023
- Ensured proper customer service standards were met.
- Monitored guest check-in and check-out procedures.
- Handled customer complaints in a professional manner.
- Scheduled staff shifts and assigned duties as needed.
- Implemented policies and procedures related to the front office operations.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
Custodian
ENMRSH, Inc.
Clovis, NM
04.2021 - 04.2022
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.
- Adhering strictly to health and safety regulations while performing duties.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
Custodian
Native Resource Development Company, Inc
Clovis, NM
01.2010 - 03.2021
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Ensured the safe and efficient operation of custodial services in a large facility.
- Monitored supply inventory levels and placed orders as needed.
- Responded promptly to customer inquiries or complaints regarding custodial services.
- Created detailed reports on daily activities, personnel issues, maintenance needs.
Education
Some College (No Degree) -
Clovis Community College
Clovis, NM05-2010
High school diploma -
Clovis High School
05.2009
Skills
- Operations Management
- Team leadership strength
- Employee Relations
- Employee Scheduling
- Food safety and sanitation
- Inventory Control
- Customer Retention
- Staff Management
- Team building and supervision
- Daily Reporting
- Operations Oversight
- Team Training
- Documentation And Reporting
- Cash Handling
- Customer Service Management
Certification
- ServSafe: Food Protection Manager Certification
- CPR Certified
- First Aid Certified
- AED Certified
Timeline
Assistant General Manager (AGM)
TownePlace Suites Marriot Hotel
09.2023 - Current
Front Office Supervisor
Best Western Plus
05.2022 - 08.2023
Custodian
ENMRSH, Inc.
04.2021 - 04.2022
Custodian
Native Resource Development Company, Inc
01.2010 - 03.2021
Some College (No Degree) -
Clovis Community College
High school diploma -
Clovis High School
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