Miranda Gonzales

I started part time, quickly moved to full time as teller 1. I then moved to the teller two position after a year. From there to teller supervisor in this position I was in charge of all tellers, managing training, ordering money for the branch, taking on the tasks of branch operation manager when she was out, opening accounts, closing accounts, printing debt cards, dealing with costumer problems and situations that need attention. Making sure the Tellers are paying attention and their drawers were on not over or under. Sending wires, double checking wires when done by someone else. Auditing the vault once a month, auditing the Tellers, Auditing the coin machine. Checking signs to make sure in place.

• Exceeded sales targets through effective product knowledge and customer engagement.
• Trained new associates on sales techniques and customer service best practices.
• Managed inventory levels, ensuring optimal stock availability for customers.
• Developed strong relationships with customers, fostering loyalty and repeat business.
• Assisted in visual merchandising to enhance store presentation and drive sales.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.