Miranda Gonzalez
La Mirada,CA
Summary
Experienced Supervisor eager to leverage transferable skills in customer relations, time management, and adaptability to excel in a clerical position and make a meaningful impact on administrative processes.
Overview
7
7
years of professional experience
Work History
Supervisor
Starbucks
10.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Banking Associate
JP Morgan & Chase
06.2018 - 04.2019
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Balanced teller drawers and ATM cash.
- Referred customers to other banking departments for specialized services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on features and benefits of banking products and services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Bachelor of Science - Anthropology
University of La Verne
La Verne, CA05.2016
Skills
- Staff Management
- Data Analytics
- Strategic Planning
- Communication & Leadership
- Inventory Oversight & Order Management
- Clerical & Administrative Duties
Timeline
Banking Associate
JP Morgan & Chase
06.2018 - 04.2019
Supervisor
Starbucks
10.2016 - Current
Bachelor of Science - Anthropology
University of La Verne