Miranda Gonzalez
Brooklyn,NY
Summary
Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.
Overview
3
3
years of professional experience
Work History
In Store Shopper
Whole Food Market
Brooklyn, NY
11.2022 - Current
- Supporting prime now customer orders, preparing them for delivery and pickup.
- Assist customers with food selection, inquiries and order customization request
- Track inventory levels to ensure adequate stock availability for shoppers.
Customer Service Cashier
Staples
Brooklyn , NY
08.2022 - 04.2023
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Cashier
Aldi
Brooklyn, NY
03.2022 - 07.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Handled returns and exchanges according to company policies.
Sales Associate
The Children's Place
Brooklyn, NY
10.2021 - 02.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed promotional strategies to increase sales volume.
- Worked with fellow sales team members to achieve group targets.
After School Group Leader
Brooklyn Children's Museum
Brooklyn, NY
07.2021 - 08.2021
- Organized activities that developed children's physical, and social growth.
- Collaborated daily with classroom teachers to keep activities running smoothly.
- Monitored educational progress by keeping detailed individual charts and files.
Education
High School Diploma -
John Dewey High School
Brooklyn, NY06-2021
Skills
- Promotional planning
- Store maintenance
- Upselling strategies
- Account Management
- Cash Handling
- Health and safety procedures
- Recreational Activity Planning
- Academic advisement
- Child Development
Timeline
In Store Shopper
Whole Food Market
11.2022 - Current
Customer Service Cashier
Staples
08.2022 - 04.2023
Cashier
Aldi
03.2022 - 07.2022
Sales Associate
The Children's Place
10.2021 - 02.2022
After School Group Leader
Brooklyn Children's Museum
07.2021 - 08.2021
High School Diploma -
John Dewey High School