Miranda Govenor
Sarasota
Summary
Accomplished manager with a proven track record of enhancing client satisfaction and operational efficiency at Bennion Orthodontics and other establishments. Expert in management training, supervision, and fostering a results-driven environment. Demonstrated ability to improve service delivery, effectively manage payroll, and implement policies, showcasing exceptional time management and interpersonal skills. Diligent Owner adept at cleaning offices, businesses and other spaces efficiently. Organized and resourceful with excellent time management skills. Bringing 12+ years of related experience, providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards.
Overview
9
9
years of professional experience
Work History
Janitorial/Commercial and Residential Cleaner/Owner
Self
01.2023 - Current
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Flexible schedule, willing to provide specific cleaning supplies and cater to specific allergy needs where needed.
Patient Coordinator
Bennion Orthodontics
03.2023 - 08.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
General Manager
Union Creek Resort
05.2015 - 07.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Prepared for and executed new menu implementations.
Education
High School -
Penn Foster
Home School Program 06.2006
Skills
- Management Training
- Supervision and Training
- Money Handling
- Payroll Administration and Timekeeping
- Food Safety and Quality
- Interviewing and Prescreening
- Policy Enforcement
- Scheduling and Coordinating
- Work Prioritization
- Time Management
Timeline
Patient Coordinator
Bennion Orthodontics
03.2023 - 08.2024
Janitorial/Commercial and Residential Cleaner/Owner
Self
01.2023 - Current
General Manager
Union Creek Resort
05.2015 - 07.2022
High School -
Penn Foster