Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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MIRANDA GRAYSON

Boynton Beach,US

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Case Manager/Human Resources Manager

HEAL Behavioral Health
West Palm Beach, FL
03.2023 - Current
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Provided case management services including intake, assessment, advocacy, referrals and discharge planning.
  • Maintained logs and electronic client records following department and agency policies.
  • Assisted individuals with eligibility for available benefits.

Group Facilitator

Northlake Recovery
Palm Beach Gardens, Florida
03.2022 - 03.2023
  • Maintained a positive environment that felt safe and inviting to all clients with compassion and understanding
  • Organized and led patient support groups
  • Advocated for clients by presenting cases and needs to therapists and clinical staff
  • Established an open rapport with patients, encouraging them to share their concerns and questions
  • Informed clients about wellness services that could be beneficial.
  • Developed and implemented group activities to encourage team building and communication skills.

Case Manager

Northlake Recovery/AION Recovery
Palm Beach Gardens, Florida
12.2021 - 03.2023
  • Followed established rules, ethical standards, and professional conduct codes that promoted a positive environment for clients
  • Efficiently prioritized patients and cleared insurance obstacles
  • Collaborated with physicians, probation officers, therapists, nutritionists, and case managers to develop and implement individualized care plans, and I used electronic charting systems to track all patient interactions and interventions
  • Was in charge of a caseload of up to 50 clients, ensuring that they received comprehensive care
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns
  • Worked with outside agencies to meet clients transitional needs
  • Worked with multiple insurance companies to ensure clients received employer benefits they were entitled to
  • Established and maintained close communications with probation officers and drug courts.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Attended court hearings as a representative of the organization when needed.

Assistant Manager

Dollar Tree
Lantana, Florida
10.2021 - 10.2022
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
  • Worked with the team to improve efficiency on various projects
  • Interacted with customers to assess their needs and recommend products or services
  • Keep track of all transactions on a daily basis and generate invoices and reports for the manager
  • Advanced to keyholder and assistant manager-in-charge in the absence of the manager
  • Oversaw a team of 12 employees and provided performance feedback
  • Supervising, money handling, store opening/closing, and banking procedures during my shift

Counter Clerk

Great American Hero
Dallas, Texas
06.2009 - 11.2020
  • Backorder availability, future inventory, and special orders were all discussed with vendors
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
  • Kept food fresh by displaying it in the appropriate hot or cold conditions and adhering to safe food-handling guidelines
  • Maintained a clean and organized appearance in all restaurant areas to attract and retain customers
  • Relayed menu selections and featured products information
  • Assisted customers in choosing and customizing available items to meet their specific needs
  • Handled all customer complaints professionally, putting customer satisfaction first.

Education

Bachelor of Science - Business Administration And Management

University Of Phoenix
Tempe, AZ
01.2025

High School -

Riesel ISD
01.1999

Skills

  • Records Management
  • Patient advising
  • Setting appointments
  • Clinical experience
  • Case management
  • Emotional awareness
  • HIPAA compliance
  • Case Management
  • Needs Assessment
  • Discharge Planning
  • Cross-functional collaboration
  • Culturally sensitive
  • KIPU EMR
  • Sunwave EMR
  • CPR
  • Email and Telephone Etiquette
  • HATCH Compliance
  • Direct Patient Care

Additional Information

References available upon request.

Timeline

Case Manager/Human Resources Manager

HEAL Behavioral Health
03.2023 - Current

Group Facilitator

Northlake Recovery
03.2022 - 03.2023

Case Manager

Northlake Recovery/AION Recovery
12.2021 - 03.2023

Assistant Manager

Dollar Tree
10.2021 - 10.2022

Counter Clerk

Great American Hero
06.2009 - 11.2020

Bachelor of Science - Business Administration And Management

University Of Phoenix

High School -

Riesel ISD

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MIRANDA GRAYSON