Miranda Grim
Augusta,GA
Summary
Experienced with managing library circulation tasks and ensuring efficient operations. Utilizes strong organizational skills and attention to detail to maintain accurate records and support library patrons effectively. Experience with cash handling. Track record of excellent customer service and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Library Assistant
Columbia County Library
01.2025 - Current
- Handled check-in process of library books and materials.
- Placed books on proper shelves when returned to circulation.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Facilitated the smooth operation of the library by promptly reporting any discrepancies, damaged items, or maintenance issues to appropriate staff members.
- Maintained up-to-date knowledge of library layout, efficiently guiding patrons to desired sections or materials.
- Collaborated with other shelvers to complete tasks quickly, optimizing overall efficiency of the team.
- Reduced misplaced items by diligently maintaining correct order of books and other resources.
- Displayed strong attention to detail when performing routine shelf reading duties, ensuring that books were organized accurately according to their categorization systems.
Store Receiver
Barnes & Noble
11.2023 - 12.2024
- Contributed to a well-organized backroom area, helping to facilitate an efficient flow of merchandise throughout the store.
- Contributed to increased sales revenue by efficiently managing the flow of merchandise from receiving to sales floor.
- Supported team members across various departments in handling heavy merchandise or locating specific products upon request.
- Helped store efficiency by receiving, processing, and organizing incoming shipments promptly.
- Demonstrated adaptability by quickly learning new software systems and tools for improved inventory management and tracking.
- Ensured accuracy in order processing by thoroughly checking invoices against received goods and addressing discrepancies immediately.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Helped with tracking and shipping large volume orders to businesses and government programs
Bookseller
Barnes & Noble
04.2023 - 11.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new employees in sales techniques and product knowledge, ensuring high standard of customer service.
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with other staff to support smooth daily operations.
- Improved customer satisfaction with quick assistance and knowledgeable service.
- Helped sign up customers to loyalty program to encourage repeat business, strengthening customer relationships.
- Conducted inventory audits to identify and address discrepancies, maintaining accuracy in stock levels.
- Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Customer Service Office Staff & Temp. DSD Support
Publix Super Markets
09.2015 - 02.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Entered customer details for special orders into the system to track requests and keep customer informed on their orders.
- Provided fast, friendly, and accurate customer service to create positive work environment for coworkers and vendors.
Cashier
Publix Super Markets
05.2008 - 01.2015
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
- Trained as customer service staff and provided back-up coverage to provide customers with optimal support.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Certificate - Practical Filmmaking
MetFilm School
London, UK09.2022
Courses Taken: - Education
Augusta State University
Augusta, GAEnglish Literature
European Council: Study Abroad Semester
London, EnglandBachelor of Arts - English Literature
Augusta State University
Augusta, GA05.2014
High School Diploma -
John S. Davidson Fine Arts Magnet School
Augusta, GA05.2008
Skills
- 70 WPM typing speed
- Mail handling
- Staff Management
- Creative problem solving
- Cash Handling
- Adaptability
- Conflict resolution
- Training and mentoring
- Excellent time management skills
- Exceptional and professional telephone etiquette
- Customer Relations
- Microsoft Outlook, Word and Excel
- Organizational skills
Additional Information
International Experience
Summer 2010 studied abroad in Ireland
- attended Writer's Week Festival
Spring 2011 studied abroad in England
- observed and taught in a school in Rugby, England
Summer 2012 studied abroad in London, England
- studied Shakespeare
- studied theatre
Lived in New Zealand for 6 months in 2015
- helped maintain and run a quiz night in a local pub
- attended Te Matatini in Christchurch, NZ
- learned about new cultures
- chaperoned a band trip
Hobbies and Interests
- International travel - I have completed many excursions across multiple countries in which I have learned about other cultures and grown lasting friendships
- Reading
- Writing original fiction
- Promoting favourite works in literature and television across social media
- Music - Over the years I have learned a number of instruments and can read music fluently in most clefs
Certification
Practical Filmmaking
Timeline
Library Assistant
Columbia County Library
01.2025 - Current
Store Receiver
Barnes & Noble
11.2023 - 12.2024
Bookseller
Barnes & Noble
04.2023 - 11.2023
Customer Service Office Staff & Temp. DSD Support
Publix Super Markets
09.2015 - 02.2022
Cashier
Publix Super Markets
05.2008 - 01.2015
Certificate - Practical Filmmaking
MetFilm School
Courses Taken: - Education
Augusta State University
English Literature
European Council: Study Abroad Semester
Bachelor of Arts - English Literature
Augusta State University
High School Diploma -
John S. Davidson Fine Arts Magnet School
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