Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Miranda Grismer

Phoenix,AZ

Summary

Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. I am someone who will get the task done and I will do it to the best of my abilities and meet all of my goals!

Overview

6
6
years of professional experience

Work History

Hotel Front Desk Clerk

Quality Inn
Spearfish, SD
10.2022 - Current
  • Greeted guests in a professional and friendly manner.
  • Assisted with room reservations, changes and cancellations.
  • Assisted in training new front desk clerks on proper procedures and protocols.
  • Performed administrative duties such as filing documents, preparing correspondence.
  • Managed cash drawer according to established accounting guidelines.
  • Stocked supplies at the front desk such as forms, stationery items, brochures.
  • Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Maintained daily records of room availability and rates.
  • Assisted guests with check-in and check-out procedures as needed.
  • Ensured that all safety protocols were followed at the front desk area.

Bartender

Back Porch
Spearfish, South Dakota
10.2022 - 10.2023
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Resolved customer complaints in a professional manner.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.
  • Assisted in setting up the bar for service shift.
  • Attended regular training sessions to stay updated on new products or trends.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.

OGP

Walmart
Spearfish, SD
09.2018 - 09.2022
  • Responded promptly to inquiries from customers regarding their online grocery orders.
  • Processed payments for orders using various payment methods.
  • Troubleshot any problems or errors that occurred during checkout.
  • Provided training and support for new employees joining the company's online grocery team.
  • Managed inventory levels to ensure availability of products for customers.
  • Maintained accurate records of all orders placed through the website.
  • Provided customer support for technical issues related to the online ordering process.
  • Developed strategies to improve customer satisfaction ratings with online grocery services.
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Researched products and pricing to ensure accuracy of orders.

Education

Some College (No Degree) - Graphic Design

Black Hills State University
Spearfish, SD

Skills

  • Multi-Line Phone Systems
  • Supply Stocking
  • Greeting guests
  • Guest Relations
  • Correspondence Management
  • Basic accounting
  • Payment handling
  • Customer Service
  • Cash Handling
  • Front Desk Management
  • Room Service
  • Records Management
  • Data Entry
  • Payment Collection

Affiliations

  • I love things related to art!
  • Outgoing person who loves meeting new people.
  • Anything outdoors is where I find home!

References

References available upon request.

Timeline

Hotel Front Desk Clerk

Quality Inn
10.2022 - Current

Bartender

Back Porch
10.2022 - 10.2023

OGP

Walmart
09.2018 - 09.2022

Some College (No Degree) - Graphic Design

Black Hills State University

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Miranda Grismer