Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miranda Gutierrez

Bastrop

Summary

Results-driven professional with extensive experience in customer service and inventory management. Proven ability to maintain cleanliness and organization in fast-paced environments while assisting customers effectively. Strong communication skills and a track record of enhancing workplace efficiency and customer satisfaction. Committed to contributing to the success of a growth-oriented company.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Service Representative PRN

Ally Medical ER
Bastrop
02.2025 - Current
  • Completed all documentation prior to patient discharge to ensure efficiency.
  • Scanned and uploaded documents into electronic health record system for accurate record-keeping.
  • Maintained organized, hygienic reception area to enhance patient experience.
  • Accurately inputted patient demographic data into electronic health record system.
  • Processed insurance verifications and authorizations to confirm service coverage.
  • Performed administrative tasks, including filing, faxing, and photocopying with precision.
  • Answered incoming calls professionally, addressing inquiries in a timely manner.
  • Strictly adhered to HIPAA regulations during handling of confidential patient information.

Commissary Operations Team Member

Keefe Commissary
Del Valle
11.2023 - Current
  • Provided outstanding customer service to inmates and County staff, fostering a supportive and responsive commissary environment.
  • Processed daily phone time and commissary orders efficiently using KCN and Citrix, as needed.
  • Evaluated weekly inventory levels to accurately determine truck order requirements, and inputted data into the Citrix.
  • Managed weekly truck order verification and inventory transfer through Citrix, ensuring accuracy.
  • Monitored vending machine outages and communicated updates to team members.
  • Ensured optimal product rotation within the warehouse, daily production line, and vending carts.
  • Fulfilled daily commissary orders and ensured accurate delivery to inmates.
  • Prepared the warehouse at the end of each day to ensure seamless operations for the next business day.
  • Executed closing administrative duties, including processing refunds, tracking secure packs, and inputting RMAs as needed.

Ophthalmic Technician

HCA Healthcare
Austin
12.2022 - 11.2023
  • Delivered exceptional patient care through effective communication and support.
  • Entered patient demographics and health history into eCW EMR system accurately.
  • Conducted visual acuity tests alongside manifest refraction assessments.
  • Measured patient eye pressures using Applanation Tonometer and Tonopen.
  • Administered eye drops for dilation prior to examinations.
  • Performed preoperative cataract testing, including corneal topography and optical coherence tomography.
  • Managed technician phone line by promptly returning calls and addressing patient inquiries with MDs.

Optician/Front Desk

Texas Vision Clinic
Bastrop
10.2020 - 08.2022
  • Delivered exceptional customer service to patients seeking eyeglasses.
  • Educated patients on various lens options to enhance decision-making.
  • Assisted patients in selecting appropriate frames based on preferences.
  • Processed orders efficiently using MacBook and EMS software.
  • Collaborated closely with Optometrists to meet patients' visual needs.
  • Managed frame inventory effectively while maintaining relationships with product representatives.
  • Communicated with patients and labs through phone, text, and email for seamless operations.

Cashier/Personal Shopper

Central Market HEB
Austin
10.2017 - 06.2022
  • Delivered exceptional customer service by assisting clients with product inquiries and recommendations.
  • Troubleshot and resolved issues with cash registers, card scanners, and printers.
  • Processed cash, credit, debit, and voucher payments efficiently to maintain high productivity.
  • Collaborated with front-end staff to enhance customer experience and satisfaction.
  • Handled curbside order preparations for e-commerce purchases.

Health Operations Specialist III

Fresenius Health Partners
Austin
09.2016 - 06.2020
  • Collaborated with Renal Care Engagement team to deliver coordinated care for ESRD patients.
  • Engaged with internal RNs and CNU staff to enhance patient care processes.
  • Contributed to development and implementation of process improvements.
  • Provided input on new workflows to ensure efficiency and effectiveness.
  • Served as a primary resource for demonstrations for visitors from other FMC branches.
  • Communicated with clinics, hospitals, and patients via phone, fax, and email in call center setting.
  • Utilized critical thinking to locate absent patients effectively.
  • Delivered onsite training while working both in-office and remotely using Microsoft Surface Pro.
  • Acquired advanced customer service techniques through corporate training to improve service delivery.

Education

Certification in Phlebotomy -

Austin Community College
Austin, TX
01.2017

High School Diploma -

Wm B Travis High School
Austin, TX

Skills

  • Inventory control and order entry
  • Medical office administration
  • Typing and clerical skills
  • Dialysis and phlebotomy
  • Customer service and support
  • Front desk operations
  • Medical records management
  • Cash handling and financial management
  • Effective communication
  • Team collaboration and leadership
  • Vital signs assessment
  • Medical terminology proficiency
  • Administrative support
  • EClinicalWorks and EMR systems
  • Computer literacy
  • Patient care and caregiving
  • Insurance verification processes
  • Specimen collection and processing
  • Telephone etiquette
  • Retail sales experience
  • Inventory management
  • Product rotation
  • Problem solving
  • Attention to detail
  • Communication skills
  • Shelf stocking
  • Analytical skills
  • Adaptability

Certification

  • AED Certification
  • CPR Certification

Timeline

Patient Service Representative PRN

Ally Medical ER
02.2025 - Current

Commissary Operations Team Member

Keefe Commissary
11.2023 - Current

Ophthalmic Technician

HCA Healthcare
12.2022 - 11.2023

Optician/Front Desk

Texas Vision Clinic
10.2020 - 08.2022

Cashier/Personal Shopper

Central Market HEB
10.2017 - 06.2022

Health Operations Specialist III

Fresenius Health Partners
09.2016 - 06.2020

Certification in Phlebotomy -

Austin Community College

High School Diploma -

Wm B Travis High School

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