Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Miranda Gyöngyös

Mebane,NC

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed over years at multiple establishments. Known for cultivating genuine guest engagement and enhancing customer satisfaction through personalized service. Proficient in wine knowledge and food styling, consistently generating repeat business and fostering warm relationships with patrons.

Overview

15
15
years of professional experience

Work History

Server

Cornicione
08.2021 - Current
  • Helped make the transition from carry out to dine-in a positive one by training new employees
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring favorable outcomes
  • Memorized guests' names and preferences to cultivate personal relationships and repeat business

Server

Glasshalfull
09.2013 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Assisted management with inventory for retail store and bar items; helped customers with retail wine selections

Server

Jujube
06.2013 - 08.2019
  • Quickly and courteously served food and beverage orders to ~30 customers per shift.
  • Learned to program and use Toast POS system to enter orders and process guests’ payments.
  • Assisted management and ownership with training new staff
  • Support other servers and kitchen staff by completing side work such as cleaning, restocking, and food running.
  • Developed warm, friendly rapport with regular customers through genuine interest in their lives and dining preferences
  • Increased sales with thorough knowledge of wine lists, menu items, and specials

Assistant Manager, Server

Raaga Indian Cuisine
05.2010 - 10.2013


  • Assisted with interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels. Worked with existing staff to formulate training materials suitable for each job role, scheduled staff weekly based on volume and anticipated needs
  • Used Microsoft office to make fair tip sharing spreadsheets, learned to use and program Micros point of sale system
  • Entered and submitted payroll info. based on point of sale employee labor reports
  • Met with sales representatives to choose new food and beverage items our customers would enjoy
  • Studied food safety standards to coordinate with kitchen staff and health inspectors
  • Generated repeat business through exceptional, personalized customer service
  • Coordinated private events and supported staff to ensure restaurant guests' satisfaction

Education

Bachelor of Arts - English Language And Literature

University of North Carolina At Chapel Hill
Chapel Hill, NC

Skills

  • Strong work ethic
  • Exceptional customer service
  • Wine Knowledge
  • Genuine, positive guest engagement
  • Safe food handling
  • Food styling, plating

Interests

  • Crafting and DIY Projects
  • Interior Design
  • Documenting and sharing travel experiences, discovering new foods while in destinations
  • Avid gardener and houseplant enthusiast
  • Cooking for friends and family gatherings

Timeline

Server

Cornicione
08.2021 - Current

Server

Glasshalfull
09.2013 - Current

Server

Jujube
06.2013 - 08.2019

Assistant Manager, Server

Raaga Indian Cuisine
05.2010 - 10.2013

Bachelor of Arts - English Language And Literature

University of North Carolina At Chapel Hill

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Miranda Gyöngyös