Miranda Hamilton
Melbourne,FL
Summary
Goal oriented professional adept at account management. Successful at maintaining relationships and excel at collaborating with clients and coworkers alike. Dedicated to providing customer service, field support and maintaining customer satisfaction. Detail-oriented, strong time management skills and motivated with excellent verbal and written communication skills. Results-oriented National Account Manager effective at growing market share and building retention. Offering four years of experience in fast-paced sales environments.
Overview
14
14
years of professional experience
Work History
National Account Director
Staffmark Group
05.2020 - Current
- Conducted comprehensive market analysis to identify trends, opportunities, and potential threats to business objectives.
- Spearheaded strategic planning initiatives that led to increased market share and brand recognition.
- Increased client satisfaction by developing and implementing tailored account strategies for national accounts.
- Exceeded sales targets consistently by utilizing data-driven insights to inform decision-making processes.
- Delivered top-notch customer service by addressing inquiries and resolving issues in a timely manner.
- Drove process improvements resulting in enhanced operational efficiency across multiple departments.
- Contributed significantly to organizational growth through identifying untapped markets and capitalizing on expansion opportunities.
- Collaborated with cross-functional teams to develop innovative solutions, meeting unique customer needs.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
VMS Operations Manager
Staffmark Group
12.2019 - 05.2020
- Assist in the onboarding and implementation of customers using or transitioning to a Managed Service Provide (MSP) and/or Vendor Management System (VMS)
- Provide support and training to the field for a variety of Vendor Management Systems (VMS)
- Communicate with MSP to understand current need and strengthen relationship
- Develop, gather and organize VMS procedures into service protocols to ensure contractual obligations are being met
- Continual focus on order fulfillment and field support
- Monitor VMS for accuracy and assist VMS analyst to resolve billing discrepancies
- Create VMS and/or MSP client specific reporting weekly to provide overview of account to the field
- Efficient at problem solving and troubleshooting challenges for the MSP, field support and in the VMS.
Recruiter/Account Executive
Advantage Resourcing
10.2016 - 12.2019
- Generated candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Fostered client relationships and provided customer service
- Screened all applicants based on qualifications and background to meet and exceed client standards
- Worked with clients to accomplish hiring objectives and coordinate interviews
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Followed up with notable applicants sourced via pipelines, events and job fairs
- Field contract, temporary and direct hire positions
- Operated and maintain applicant tracking and candidate management systems.
Marketing Director
Spine Abilene's WorkAble Program
01.2015 - 10.2016
- Fostered growth in a new business
- Certified in Urine Drug Testing and Breath Alcohol Testing
- Managed monthly billing in a time sensitive, fast paced environment
- Kept all campaigns and marketing collateral in line with branding, focusing on target consumers
- Developed and implemented marketing and communications plans for WorkAble Program, including print and social media ads.
Sales Representative
Varsity Spirit
01.2010 - 01.2015
- Maintained sales for 22 counties in West Texas
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Boosted brand awareness and implemented promotional campaigns
- Set up appointments with potential and current customers to discuss new products and services
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Submitted and tracked orders
- Broadened territories and negotiated successful contracts by seeking out new clients.
Education
Bachelor of Behavioral Science - Sports, Fitness, and Leisure, Business Management
Hardin-Simmons University
01.2008
Skills
- Account management
- Business development
- Sales
- Customer Service
- Relationship building and management
- Order management
- Customer retention
- Operational support
Client Engagement
Relationship Management
Goal-Oriented
Business growth and retention
Account Management
Affiliations
- Member of Abilene's City University (2010-2011)
- Abilene Chamber of Commerce (2015-2020)
- Military Affairs Committee - Abilene Chamber of Commerce (2015-2020)
- Abilene Chamber of Commerce Red Coat (2016-2020)
- Cattle Baron's Ball Committee Member - American Cancer Society (2015-2020)
References
References available upon request.
Timeline
National Account Director
Staffmark Group
05.2020 - Current
VMS Operations Manager
Staffmark Group
12.2019 - 05.2020
Recruiter/Account Executive
Advantage Resourcing
10.2016 - 12.2019
Marketing Director
Spine Abilene's WorkAble Program
01.2015 - 10.2016
Sales Representative
Varsity Spirit
01.2010 - 01.2015
Bachelor of Behavioral Science - Sports, Fitness, and Leisure, Business Management
Hardin-Simmons University
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