Miranda Hancock
West Haven,UT
Summary
Versatile Business Development Associate highly effective at generating leads, developing pipelines and closing sales. Offering 5+ years of identifying new revenue streams and potential clients to meet growth objectives. Thrives on challenge and competition.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Associate
Welden Logistics
07.2023 - Current
- Engaged with customers to build business relationships.
- Communicated with local organizations to build networks and develop leads.
- Developed business pipeline using cold and warm techniques.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Licensed Insurance Agent
Blake Hancock Allstate Agency
01.2023 - 07.2023
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Upsold additional products and services after identifying customer needs and requirements.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Outbound Sales Agent
America First Credit Union
03.2017 - 09.2022
- Made 25-80 cold calls per da.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
Risk Managment Officer
America First Credit Union
01.2014 - 03.2017
- Established and oversaw application of operational risk policies, technology and tools and governance processes to create lasting solutions for minimizing losses.
- Took initiative in gathering information and solving problems independently within highly structured corporate environment.
- Applied subject matter expertise and industry knowledge to provide independent oversight to operational risk management activities.
- Influenced appropriate risk management prioritization on front lines to promote strategic objectives while meeting operational risk program expectations.
- Oversaw organization-wide banking function, challenging existing operational risk routines to improve identification, access control and incident reporting standards.
- Produced and filed reports to inform senior management of current activities and progress with investigations.
Education
High School Diploma -
Clearfield High School
Clearfield, UT05.2007
Skills
- Persuasive Writing
- Sales Proposal Creation
- Business-to-Customer Expertise
- Lead Generation
- Prospecting and Cold Calling
- Account Management
- Cold Calling
- Account Development
- Sales
- Scheduling Databases
- Data Entry
Certification
- Life Insurance Licensed
- Property and Casualty Licensed
Timeline
Business Development Associate
Welden Logistics
07.2023 - Current
Licensed Insurance Agent
Blake Hancock Allstate Agency
01.2023 - 07.2023
Outbound Sales Agent
America First Credit Union
03.2017 - 09.2022
Risk Managment Officer
America First Credit Union
01.2014 - 03.2017
High School Diploma -
Clearfield High School
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