Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miranda Handzlik

Hendersonville,NC

Summary

Dedicated and hardworking assistant manager able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Store Manager of Operations

World Market
10.2023 - Current
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
  • Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
  • Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
  • Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
  • Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maintained a clean and organized store environment, adhering to strict safety guidelines for the handling of alcoholic beverages.
  • Optimized product placement within the store, utilizing visual merchandising techniques to create eye-catching displays that enticed customers to make purchases.
  • Developed strong relationships with vendors, negotiating favorable pricing and securing exclusive product offerings for the store.
  • Enhanced customer satisfaction by providing knowledgeable recommendations on beer and wine selections.
  • Established a loyal customer base through personalized attention to individual preferences and consistent delivery of high-quality service experiences.
  • Managed inventory control processes, reducing shrinkage rates through accurate record-keeping and vigilant loss prevention measures.
  • Purchased beverage stock and handled all inventory needs.

Assistant Manager

American Eagle Outfitters Inc
02.2018 - 10.2023
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Delegated tasks to sales and stock associates based upon strength and experience.
  • Conducted trend analysis to identify upcoming and seasonal trends and anticipate customer demands.
  • Reviewed sales reports to identify and improve sales performance, enhance inventory management and remerchandised the store.
  • Maximized potential for sales cycle success through effective promotions placement and eye-catching product displays.
  • Executed monthly floor sets, including mapping, execution and problem solving of merchandise needs.
  • Oversaw stockroom, replenished inventory, processed shipments and maintained and organized stock shelves.

Assistant Manager

Express
11.2017 - 01.2020
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Created and implemented store displays, promoting sales and growth.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.

Assistant Manager

Levi Strauss & Co
05.2016 - 03.2018
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Collaborated with store manager to develop successful strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project future demands.
  • Enforced adherence to company policies and procedures to boost team efficiency and strengthen operational standards.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Implemented merchandising and promotional changes to enhance sales.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Head of merchandising department which includes rotating products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.

Key holder

New York & Company
05.2015 - 05.2016
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Maintained store in clean and neat manner.
  • Oversaw personnel recruitment, performance and scheduling.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Implemented merchandising and promotional changes to enhance sales
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Opened and closed the store regularly and prepared areas for business.

Education

GED -

AB Tech
Asheville, NC
2016

Skills

  • Retail Operations Management
  • Merchandising
  • Customer relations
  • Staff training and development
  • Team leadership
  • Team-oriented
  • Reliable
  • Outstanding communication skills
  • Product and Service Knowledge
  • Performance Tracking and Evaluations
  • Customer Service and Satisfaction
  • Store maintenance
  • Operational efficiency
  • Attention to detail
  • Customer service and engagement
  • Problem-solving
  • Store operations
  • Relationship building and management
  • Goals and performance
  • Flexible schedule
  • Team management
  • Business development and planning
  • Hiring and training
  • Strategic merchandising
  • Operations
  • Records maintenance
  • Vendor management
  • Loss prevention
  • Reliability
  • Adaptability and flexibility
  • Staff training/development

Certification

  • Forklift Certification

Timeline

Assistant Store Manager of Operations

World Market
10.2023 - Current

Assistant Manager

American Eagle Outfitters Inc
02.2018 - 10.2023

Assistant Manager

Express
11.2017 - 01.2020

Assistant Manager

Levi Strauss & Co
05.2016 - 03.2018

Key holder

New York & Company
05.2015 - 05.2016

GED -

AB Tech

Similar Profiles

CREATE PROFILE
Miranda Handzlik