Miranda Hannan
Norwalk,IA
Summary
Driven by a results-focused approach, I enhanced customer satisfaction at City Of Norwalk by resolving complex billing issues and improving data accuracy. Skilled in data entry and teamwork, my contributions led to significant improvements in operational efficiency and customer relations, showcasing my ability to multitask and drive positive outcomes in fast-paced environments. Committed customer relations deeply motivated to meet the values and I am committed to driving team goals achievement. Well-versed in reconciling issues and effectively executing results with tact and diplomacy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Utility Billing Clerk
City Of Norwalk
10.2020 - Current
- Collaborated with other departments to resolve complex billing issues, ensuring customer satisfaction and retention.
- Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
- Participated in ongoing training sessions to stay current on changes within the utility industry affecting billing procedures.
- Enhanced communication with field technicians to ensure timely maintenance of utility equipment.
- Conducted audits on existing accounts to identify potential errors or inconsistencies in billing records.
- Generated detailed monthly reports highlighting key performance indicators, assisting management in identifying areas for improvement.
Chiropractic Assistant
Norwalk Chiropractic
09.2018 - 10.2020
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
Certified Nursing Assistant/Front Desk Receptionist
Mercy One Medical Center
06.2013 - 09.2018
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Scavo High School
Des Moines, IA05.2013
No Degree - Nursing Assistance
Des Moines Area Community College
Ankeny, IA05.2011
Skills
Teamwork orientation
- Data entry proficiency
- Deadline-oriented
- Account Reconciliation
- Records Research
- Organized
- Multitasking
Timeline
Utility Billing Clerk
City Of Norwalk
10.2020 - Current
Chiropractic Assistant
Norwalk Chiropractic
09.2018 - 10.2020
Certified Nursing Assistant/Front Desk Receptionist
Mercy One Medical Center
06.2013 - 09.2018
High School Diploma -
Scavo High School
No Degree - Nursing Assistance
Des Moines Area Community College
Similar Profiles
Remie CordovaRemie Cordova
Recreation Leader at City of NorwalkRecreation Leader at City of Norwalk
MIRANDA HANNANMIRANDA HANNAN
Utility Billing Clerk at City Of NorwalkUtility Billing Clerk at City Of Norwalk
Alexis MolinaAlexis Molina
Recreation Leader II at City of NorwalkRecreation Leader II at City of Norwalk