Miranda Hann, MBA
Riverview,FL
Summary
Strong customer-oriented professional with nearly 12 years of experience managing a variety of accounts. Adept in C-Suite relationship building and strategy development. Excelled in enhancing stakeholder satisfaction and driving revenue growth through strategic account management and contract negotiation. Skilled in team collaboration and proficient in various software programs, demonstrating a unique blend of empathetic customer orientation and decisive business planning. Disciplined and forward-thinking manager with excellent communication and organizational skills.
Overview
15
15
years of professional experience
Work History
Lead Client Accountable Executive/CSM/CRM/SOM
Cerner/Oracle Health
11.2012 - 09.2024
- Established long-term client relationships
- Developed actionable strategies with clients
- Managed cross-functional team activities daily
- Prepared annual data to determine metrics for operational performance
- Improved stakeholder satisfaction, both internal and external
- Negotiated high-value contracts
- Drove significant growth in annual revenue
- Addressed day to day customer challenges
- Cultivated and strengthened lasting client relationships
Marketing Assistant
Anasazi Software, Inc.
02.2011 - 11.2012
- Strengthened brand identity with consistent messaging across various platforms
- Ensured quality and accuracy of marketing materials
- Enhanced customer engagement with compelling content
- Coordinated trade show presence
- Maximized event attendance
- Gathered customer feedback
- Streamlined communication between marketing and sales departments
Events Administrative Assistant
Grand Hotel Marriott Resort, Golf Club & Spa
05.2009 - 02.2011
- Facilitated effective communication between various stakeholders involved in the execution of successful events.
- Managed inventory of event supplies, ensuring timely replenishment as needed while minimizing waste.
- Verified and maintained event information and staffing.
- Oversaw staffing needs and timecard verifications.
- Ensured event details were appropriately set and provided quality management reports.
- Acted as department liaison between events, sales and hotel executives.
- Prepared weekly and monthly reports for leadership and executives.
Education
Master’s in Business Administration - Marketing
Columbia Southern University
Orange Beach, ALSkills
- Proficient in variety of software programs – including Office, CRM’s, Project Management, and more
- Team Collaboration
- Sales & Forecasting
- Decision-Making
- Strong Interpersonal Skills
- C-Suite Relationship Building
- Empathetic & Customer-Oriented
- Account Management Experience
- Passion for People
- Contract Negotiation
- Strategy/Roadmap Development & Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Client Accountable Executive/CSM/CRM/SOM
Cerner/Oracle Health
11.2012 - 09.2024
Marketing Assistant
Anasazi Software, Inc.
02.2011 - 11.2012
Events Administrative Assistant
Grand Hotel Marriott Resort, Golf Club & Spa
05.2009 - 02.2011
Master’s in Business Administration - Marketing
Columbia Southern University
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