Summary
Overview
Work History
Education
Skills
Projects
Community Service
Volunteer
Timeline
Generic

Miranda Hardy

Portland,Maine

Summary

Program Director at Big Brothers Big Sisters of Southern Maine with a strong background in strategic planning and stakeholder engagement. Implemented process improvements that enhanced program outcomes and strengthened community partnerships. Leveraged data-driven decision-making to improve service quality and promote inclusive environments for youth development.

Overview

18
18
years of professional experience

Work History

Program Director

Big Brothers Big Sisters of Southern Maine
Westbrook, ME
01.2018 - Current
  • Managed a cross-functional team to deliver exceptional program outcomes within budget and time constraints.
  • Optimized resource allocation, ensuring the successful completion of program standards and requirements.
  • Increased stakeholder satisfaction with proactive communication and time issue resolution.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.
  • Took lead on process improvements that resulted in streamlined operations and cost savings.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Led change management initiatives, fostering a positive organizational culture during periods of transition.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Utilized data-driven decision making techniques to ensure alignment with organization goals, best practices and child safety.
  • Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
  • Monitored the quality and effectiveness of program team managers to ensure children and volunteers are receiving high quality support. Make recommendations for improvements based on findings.

Server and former manager on duty

The Foreside Tavern and Sidebar
Falmouth, ME
01.2007 - Current
  • Provide attentive and personalized services through the dining experience, anticipating the needs and exceeding expectations.
  • Handling cash and credit card transactions accurately, with a focus on precision and attending to details
  • Resolving guest concerns and addressing any issues promptly and professionally to ensure customer satisfaction.
  • Thrive in a fast-paced, multi tasking environment, efficiently managing multiple tables and prioritizing tasks to ensure timely and exceptional service delivery.
  • Strong leadership skills in training and assisting existing and new staff.
  • Adapt quickly to changing circumstances and guest preferences, ensuring flexibility and responsiveness to accommodate diverse needs and preferences.

Program Manager

Big Brothers Big Sisters of Southern Maine
Westbrook, ME
06.2012 - 01.2018
  • Managed a caseload of youth and volunteers, ensuring that each person receives the services they need, meet the requirements of program participation and intervene when problem solving is needed.
  • Coordinated with a multidisciplinary team of professionals, including social workers, counselors, educators, therapists and providers to ensure comprehensive support for each youth.
  • Facilitate relationship building meetings to discuss progress, share insights, and adjust strategies for growth as needed.
  • Supported youth centered programs and initiatives aimed at promoting the well-being, development and success of youth.
  • Advocated for the rights and needs of youth within the community to raise awareness about the issues affecting children enrolled in programming.
  • Maintained accurate and up to date records of services provided to youth and volunteers, including assessments, progress notes and outcome data.

Program Intern

Big Brothers Big Sisters of Southern Maine
Westbrook, ME
09.2009 - 05.2010
  • Assist in the process of matched volunteer mentors with children based on compatibility, interest, and needs. This involves reviewing applications, conducting interviews, and gathering information from mentors and mentees.
  • Help organize and facilitate orientation sessions and training opportunities for mentors and mentees. Provide support material and resources to participants to ensure they understand their roles and responsibilities within the program.
  • Communicate regularly with mentors, mentees and their families to provide guidance, support, and encouragement. Follow up on matches to assess progress, address concerns and provide assistance within the program.
  • Maintained accurate records of mentor-mentee matches, activities and interactions using the organization’s database.
  • Assist in evaluating the impact of the program on participants academic, social, and emotional development. Collect feedback from mentors, mentees and their families through interviews and surveys.
  • Provide administrative support to program staff, including answering phone calls, responding to emails, scheduling meetings and maintaining program documentation.
  • Took advantage of learning opportunities provided by the organization, such as attending training sessions, workshops and networking events to enhance your skills and knowledge in youth development.

Education

Bachelors of Science - Social Work

University of Southern Maine
Portland, ME
05.2010

Skills

  • Policy and procedure enhancement
  • Stakeholder engagement
  • Strategic planning
  • Effective communication
  • Operations oversight
  • Customer service-centered
  • Staff development
  • Integrity-driven
  • Innovative and creative

Projects

Database transfer for new match/donor management system, Transitioned current match management tool to a Salesforce platform. Agency Administrator Super User responsible for education staff on best use of the new database. Ensured that data transfer from the original database remains intact and accurate through the process. Increased security measures to better safeguard participation information.

Community Service

Mentor (Big Sister), 2013-present

Provided consistent, long-term mentorship to three youth in the community, each facing unique social, emotional, or academic challenges. Built trusted relationships through one-on-one support, goal setting, and meaningful activities, fostering resilience, self-confidence, and personal growth over multi-year matches.

Volunteer

Available upon request.

Timeline

Program Director

Big Brothers Big Sisters of Southern Maine
01.2018 - Current

Program Manager

Big Brothers Big Sisters of Southern Maine
06.2012 - 01.2018

Program Intern

Big Brothers Big Sisters of Southern Maine
09.2009 - 05.2010

Server and former manager on duty

The Foreside Tavern and Sidebar
01.2007 - Current

Bachelors of Science - Social Work

University of Southern Maine

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