Miranda Harris
Woodland Hills,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
The Ups Store
08.2022 - Current
- Receiving and processing approximately 100 packages for courier shipments per day, operating office equipment, delivering outstanding customer service, learning product and service offerings, maintaining clean and organized working environment, performing other duties as assigned
Area Supervisor
Ross Dress For Less
03.2020 - 02.2022
- Preparing and monitoring production levels, assigning tasks to employees, processing payments, implementing operating procedures, allocating tasks during high-traffic times, educating staff, setting and updating work schedules, evaluating and correcting issues
- Successfully drove new product lines to increase annual profits by 20 %.
Lead Sales Associate/Key Holder
Aldo Shoes
11.2019 - 02.2021
- Leading sales team, monitoring performance, greeting customers, training new employees, gaining customer trust, working independently, informing customers of promotions, driving store revenue
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Analyzed sales data to identify trends and opportunities for growth within market.
- Successfully drove new product lines to increase annual profits by 15%.
Shift Lead/Crew Member
Dunkin' Donuts
10.2016 - 03.2017
- Monitoring supply levels, prioritizing tasks, training new employees, completing cash audits, managing customer areas
- Maintained clean and organized work environment, ensuring safety standards were met consistently.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within team structure.
Education
Bachelor of Science - Healthcare Management
Southern New Hampshire University
New Hampshire, OH03.2024
High School Diploma -
Community College of The City University of New York
Long Island City, NY07.2004
Skills
- Accounts Receivable (1 year)
- Typing 55 wpm
- HIPAA Guidelines
- Venipuncture
- Medical office experience
- Problem solving
- Payment collection
- Medical terminology (1 year)
- Microsoft Office (10 years)
- Customer service (10 years)
- EMR Systems
- Patient Care
- Medical Receptionist
- Bilingual
- Typing
Certification
Medical Terminology, 07/01/18, Present
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
The Ups Store
08.2022 - Current
Area Supervisor
Ross Dress For Less
03.2020 - 02.2022
Lead Sales Associate/Key Holder
Aldo Shoes
11.2019 - 02.2021
Shift Lead/Crew Member
Dunkin' Donuts
10.2016 - 03.2017
Bachelor of Science - Healthcare Management
Southern New Hampshire University
High School Diploma -
Community College of The City University of New York