Miranda Harrison
Stockton,CA
Summary
Highly driven professional with extensive experience at Pacific Gas & Electric, excelling in scheduling inspections and managing multiple priorities. Proven ability to enhance customer satisfaction through effective problem-solving and strong multitasking skills. Successfully contributed to process automation and improved document management, demonstrating a commitment to operational excellence and teamwork.
Overview
2026
2026
years of professional experience
Work History
Meter Reader
Pacific Gas & Electric
Operating Clerk
Pacific Gas & Electric
05.2019 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment in relation to CCD, Request For Inspection scheduling and Inspection documents .
- Helped improve document recording through data entry in the CCD for the Yosemite Division by carefully inputting information/documents in SAP.
- Participated in group workshop to create a Technical Document outlining the clerical process for creating job packages and field orders for our Gas and Electric construction partners.
- Supported electric construction with clerical support during various emergency events. Fire in Napa Region September 2020, Fire in Santa Rosa area October 2020. Storm clerical support for Oakhurst, Angels Camp, Jackson. Grass Valley.
- Provided quality clerical support for Customer Fund Management group creating New Premises related to new business projects and subdivisions through data entry, document management, email correspondence.
- Participated in workshop for automating New Premise Set Up representing the group to provide step by step procedures to help team capture role and ways automation can enhance process.
Customer Service Representative
Pacific Gas & Electric
02.2011 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in the Modesto,CA local office.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolution for both customers and the company alike for the Stockton CCO.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Appraisal Certification - Real Estate Appraisal
Allied Business Schools Inc
Laguna Hills, CA08.2005
General Studies
River Valley High School
Sacramento, CA05.1993
Skills
Experience in scheduling inspections and managing multiple calendars
Ability to prioritize task and manage time effectively
Strong multitasking skills in an ever changing environment
Problem-solving and Critical thinking
Timeline
Operating Clerk
Pacific Gas & Electric
05.2019 - Current
Customer Service Representative
Pacific Gas & Electric
02.2011 - 02.2019
Meter Reader
Pacific Gas & Electric
Appraisal Certification - Real Estate Appraisal
Allied Business Schools Inc
General Studies
River Valley High School
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