Miranda Harrison
Burnet
Summary
Owner/Operator Cosmetologist with a proven track record in small business operations and exceptional customer relations. Successfully increased client retention through relationship building and effective communication. Skilled in financial management and marketing, driving revenue growth while maintaining high service standards.
Overview
25
25
years of professional experience
Work History
Owner / Operator Cosmetologist
Self-employeed
02.2000 - Current
- Developed comprehensive understanding of business operations and customer service principles.
- Create marketing materials to promote products and services.
- Managed inventory levels, ensuring timely restocking and organization of supplies.
- Implemented efficient scheduling practices to optimize workflow and productivity.
- Engaged with customers to gather feedback, enhancing overall service quality.
- Manage day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees, students , apprentices to perform daily business functions.
- Generated revenues yearly and effectively.
- Managed purchasing, sales, marketing and customer account operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Provided exceptional customer service to clients during consultations.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Cosmetology
Baldwin Beauty School
Austin, TXAustin Institute of Real Estate
Austin, Tx.Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner / Operator Cosmetologist
Self-employeed
02.2000 - Current
Cosmetology
Baldwin Beauty School
Austin Institute of Real Estate
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