Miranda Hathcock
Pineville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well build history of balancing team performance, creating great customer experiences and hitting personal and business goals. Dedicated to working closely with coworkers to maximize productivity. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Assistant Manager
BAKU- restaurant
Charlotte, NC
02.2021 - Current
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned, prioritized and delegated tasks and responsibility to departmental employees.
Server
YAMA- Asian Fusion
Charlotte, NC
06.2020 - 03.2024
- Memorized hundreds of menu items in both Japanese and english to help diners make
informed meal choices. - Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Greeted and accommodated guests, building positive experience from first interaction
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Head Server /Bartender
BAKU- Restaurant
Charlotte, NC
08.2018 - 02.2022
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Memorized frequent customer preferences to build relationships and loyalty
- Ensured that all tables were properly set up with appropriate supplies.
Server
New Zealand Cafe
Matthews, NC
08.2015 - 07.2018
- Provided exceptional service to high volume of daily customers.
- Exercised focus and concentration to keep track of tables and remember orders
- Conducted regular checks to confirm guest satisfaction throughout meal
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Education
Certified Nursing Assistant -
Blooming Heart School of Health
Charlotte, NC07-2022
Associate of Science - Nursing
Central Piedmont Community College
Charlotte, NCSkills
- Multitasking and Organization
- Computer Skills
- Conflict and Complaint Resolution
- Calm Under Pressure
- Compassion and Empathy
- Complex Problem-Solving
Timeline
Assistant Manager
BAKU- restaurant
02.2021 - Current
Server
YAMA- Asian Fusion
06.2020 - 03.2024
Head Server /Bartender
BAKU- Restaurant
08.2018 - 02.2022
Server
New Zealand Cafe
08.2015 - 07.2018
Certified Nursing Assistant -
Blooming Heart School of Health
Associate of Science - Nursing
Central Piedmont Community College
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