Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Hathcock

Pineville,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well build history of balancing team performance, creating great customer experiences and hitting personal and business goals. Dedicated to working closely with coworkers to maximize productivity. Decisive leader with good planning and organizational skills.

Overview

9
9
years of professional experience

Work History

Assistant Manager

BAKU- restaurant
Charlotte, NC
02.2021 - Current
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Reduced workplace safety or health hazards by enforcing work practices and procedures
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assigned, prioritized and delegated tasks and responsibility to departmental employees.

Server

YAMA- Asian Fusion
Charlotte, NC
06.2020 - 03.2024
  • Memorized hundreds of menu items in both Japanese and english to help diners make
    informed meal choices.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Greeted and accommodated guests, building positive experience from first interaction
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Head Server /Bartender

BAKU- Restaurant
Charlotte, NC
08.2018 - 02.2022
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
  • Memorized frequent customer preferences to build relationships and loyalty
  • Ensured that all tables were properly set up with appropriate supplies.

Server

New Zealand Cafe
Matthews, NC
08.2015 - 07.2018
  • Provided exceptional service to high volume of daily customers.
  • Exercised focus and concentration to keep track of tables and remember orders
  • Conducted regular checks to confirm guest satisfaction throughout meal
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.

Education

Certified Nursing Assistant -

Blooming Heart School of Health
Charlotte, NC
07-2022

Associate of Science - Nursing

Central Piedmont Community College
Charlotte, NC

Skills

  • Multitasking and Organization
  • Computer Skills
  • Conflict and Complaint Resolution
  • Calm Under Pressure
  • Compassion and Empathy
  • Complex Problem-Solving

Timeline

Assistant Manager

BAKU- restaurant
02.2021 - Current

Server

YAMA- Asian Fusion
06.2020 - 03.2024

Head Server /Bartender

BAKU- Restaurant
08.2018 - 02.2022

Server

New Zealand Cafe
08.2015 - 07.2018

Certified Nursing Assistant -

Blooming Heart School of Health

Associate of Science - Nursing

Central Piedmont Community College

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Miranda Hathcock