Miranda Hayes
Fairborn,OH
Summary
Motivated and organized Human Resources student with 10+ years of customer service and leadership experience in fast-paced environments. Skilled in communication, conflict resolution, and employee training with a strong interest in recruitment, performance management and workplace development. Eager to bring a positive mindset and strong work ethic to a dynamic to Centerville.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Olive Garden
06.2023 - Current
- Delivered excellent customer service in a fast-paced environment
- Managed high-volume orders while maintaining attention to detail
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Service Manager
Chipotle Mexican Grill
09.2017 - 05.2023
- Supervised daily operations and managed frontline staff
- Trained and onboarded new team members
- Resolved customer complaints in professional and timely manner.
- Maintained a safe working environment by enforcing strict safety protocols with food
- Implemented strategies to increase customer service satisfaction ratings.
Supervisor/Bartender
Melt Bar and Grilled
02.2021 - 01.2023
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Acted as manager when the current managers were off duty.
Lifeguard / Attendant
GVRC Greene Valley Recreation Club
05.2013 - 09.2017
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Bachelor of Science - Human Resource Management, Minor in Artificial Intelligence
Wright State University
Fairborn, OH01.2027
Associate of Science - Business Transfer
Clark State Community College
Springfield, OH01.2025
Skills
Excellent Written & Verbal Communication
Timeline
Server/Bartender
Olive Garden
06.2023 - Current
Supervisor/Bartender
Melt Bar and Grilled
02.2021 - 01.2023
Service Manager
Chipotle Mexican Grill
09.2017 - 05.2023
Lifeguard / Attendant
GVRC Greene Valley Recreation Club
05.2013 - 09.2017
Associate of Science - Business Transfer
Clark State Community College
Bachelor of Science - Human Resource Management, Minor in Artificial Intelligence
Wright State University
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