Miranda Heckard
Greensboro,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ralph Lauren
11.2021 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Truist Bank
03.2021 - 05.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments on accounts and setting up payment plans.
- Set up and activated customer accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Contact Us
12.2019 - 05.2021
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Publishing Concepts
01.2021 - 04.2021
- Educated customers on special pricing opportunities and company offerings.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Assessed customer needs and upsold products and services to maximize sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Journalism
North Carolina A & T State University
Greensboro, NCBachelor of Arts - Communications/Psychology
Southern New Hampshire University
Hooksett, NH05.2026
Skills
- Report generation
- Report creation
- Credit card payment processing
- Problem-solving abilities
- Microsoft Office expertise
- Customer Service
- Active Listening
- Critical Thinking
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Ralph Lauren
11.2021 - Current
Customer Service Representative
Truist Bank
03.2021 - 05.2021
Customer Service Representative
Publishing Concepts
01.2021 - 04.2021
Customer Service Representative
Contact Us
12.2019 - 05.2021
Bachelor of Arts - Journalism
North Carolina A & T State University
Bachelor of Arts - Communications/Psychology
Southern New Hampshire University