Miranda Helmer
Epps,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Jong’s
Lake Providence, Louisiana
05.2025 - Current
- Resolved customer complaints with clear, polite communication
- Answered customer questions for Jong's service desk and sales floor
- Handled phone calls, messages, and follow-up requests
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed orders, returns, and exchanges using point-of-sale system
- Trained new staff on Jong's service procedures and policies
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Clerk/Material Coordinator
Kennedy Rice Dryers
Mer Rouge, Louisiana
12.2019 - 11.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Updated customer records and order details accurately
- Handled phone calls, messages, and follow-up requests
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Coordinated with team members to support daily service needs
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Branch Ambassador
Capital One
Bastrop, Louisiana
10.2018 - 11.2019
- Assisted customers with product selection and item availability
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Handled phone calls, messages, and follow-up requests
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated customer records and order details accurately
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
Customer Service Representative
Richland State Bank
Oak Grove, Louisiana
07.2014 - 09.2018
- Resolved customer questions about accounts, fees, and transaction details.
- Assisted customers with account openings, card requests, and basic banking needs.
- Processed cash deposits, withdrawals, and check cashing for bank customers.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Balanced cash drawer and verified transaction totals against system records.
- Prepared currency bundles, coin rolls, and end-of-day cash reports.
- Promoted bank products and services during customer conversations.
- Followed bank policies for identification, fraud checks, and secure transactions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Reconciled discrepancies and reported variances to branch management.
Education
Forest High School
Forest, LASkills
- Point of sale
- Billing processing
- Order tracking
- Transaction reconciliation
- Cash handling
- Customer records
- Database updating
- Service desk operations
- Customer relationship management
- Customer service
- Effective communication
- Conflict resolution
- Telephone etiquette
Timeline
Customer Service Representative
Jong’s
05.2025 - Current
Clerk/Material Coordinator
Kennedy Rice Dryers
12.2019 - 11.2023
Branch Ambassador
Capital One
10.2018 - 11.2019
Customer Service Representative
Richland State Bank
07.2014 - 09.2018
Forest High School