MIRANDA HERMAN
Longview
Summary
Proven track record at Sherwin-Williams, successfully managing operations and leading teams to consistently surpass targets through strategic sales initiatives and exceptional customer relationships. Expertise in operations management, team leadership, and training, with a strong focus on onboarding both employees and customers to drive engagement and long-term success. Skilled in developing talent, enhancing profitability, and ensuring high levels of customer satisfaction. Demonstrated strong problem-solving abilities, exceptional organizational skills, extensive product knowledge, and high adaptability.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Sherwin Williams
01.2022 - Current
- Helped oversee the daily operations of the store, managing staff and inventory
- Analyzed consumer data to identify potential target markets for marketing campaigns
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
- Performed administrative duties such as processing payroll information or managing employee benefits programs
- Assisted with new employee training and conducted performance reviews to track overall progress
- Planned special events such as holiday promotions or seasonal discounts in order to attract more customers
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently
- Represented business in marketplace and developed relationships with key accounts to promote and market business
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Implemented innovative strategies for increasing efficiency in daily operations
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Facilitated month-end closing processes, invoicing and journal entries
Night Assistant Manager
QuikTrip
02.2020 - 12.2021
- Conducted periodic cycle counts to verify accuracy of inventory records against physical count results
- Responsible for maintaining inventory levels of medical supplies and equipment, utilizing computerized inventory management systems
- Monitored inventory levels to purchase new stock quantities to meet minimum stock level requirements
- Served as liaison for replenishment orders and phone calls for emergent products
- Used inventory management system to receive and ship materials from warehouse
- Demonstrated knowledge of supply chain principles, including ordering, receiving, stocking, and distribution of materials
05.2018 - 11.2019
- Offered constructive feedback to team members, boosting overall job performance
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills
- Delegated tasks, freeing up time to focus on higher-value activities
- Collaborated with staff to develop and carry out processes
- Monitored team productivity and performance to support goals
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
Education
Master of Science (M.S.) - Buisness Leadership Candidate
Western Governors University
01.2025
Bachelor of Science (B.S.) - Business Management
Western Governors University
01.2019
Skills
- Product and service knowledge
- Sales Strategies
- Customer rapport
- Operations Management
- Team Leadership
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Excellent Communication
- Problem Resolution
- Attention to Detail
- Organizational Skills
- Computer Skills
- Time Management
- Scheduling and Coordinating
- Active Listening
- Money Handling
- Customer Relations
- Staff Training and Development
- Retail Operations
Timeline
Assistant Manager
Sherwin Williams
01.2022 - Current
Night Assistant Manager
QuikTrip
02.2020 - 12.2021
05.2018 - 11.2019
Bachelor of Science (B.S.) - Business Management
Western Governors University
Master of Science (M.S.) - Buisness Leadership Candidate
Western Governors University
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