Miranda Hernandez
San Antonio,TX
Summary
I am Bilingual and I have worked in the medical field for 13 years. I am. A very punctual person and believe in getting my job done in the most fast and efficient way. I get along with other and very detail oriented. I am correctively outspoken within the respectable guidelines because of having high integrity.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Referral Coordinator
Physician Care Centers Of Texas
04.2023 - Current
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Developed and implemented effective strategies to increase referral sources.
- Provided education and instruction to referral sources on referral processes.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Participated in quality improvement projects aimed at optimizing efficiency within the Referral Coordinator department.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Assisted with completion of referral forms and verified data accuracy and completion
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled appointments with specialists on behalf of clients.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Processed referral requests from patients, doctors and other health care professionals.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Education
Medical Assistant - Health Care
Brightwood Career Institute
San Antonio, TX03.2019
Skills
- Employee Work Scheduling
- Analytical Skills
- Budget Development
- Risk Management
- Goal Setting
- Problem-Solving
- HIPAA Guidelines
- Medical terminology knowledge
- Multitasking
- Schedule Management
- Time Management
- Team Collaboration
Certification
Certified Medical Assistant
Certified nurse aid
Certified phlebotomist
Certified medication Aide
Languages
Spanish
Limited Working
Timeline
Referral Coordinator
Physician Care Centers Of Texas
04.2023 - Current
Medical Assistant - Health Care
Brightwood Career Institute