Miranda Hidayat
Murrieta,CA
Summary
Hardworking and motivated employee with audit, admin, data entry, customer service and multitasking abilities. Proficient in solution-oriented problem solving. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
I-9 Compliance Specialist
Robert Half International
San Ramon, CA
07.2017 - 08.2023
- Accurately Audited I-9 forms and supporting documentations via a third party on-line application for completeness and accuracy following federal requirements
- Maintained I-9 Compliance frameworks, policies and documentation to support audits.
- Performed an accurate data entry of E-Verify results across multiple systems
- Worked closely with other departments, answering questions regarding E-Verify requirements and accommodated requests regarding I-9 process.
- Quickly prioritized daily incoming calls from candidates, answering their questions, conducted research to find the best solution, to ensure every candidate could have a good onboarding experience with robert half.
- Helped Candidates to trouble shoot and navigated the I-9 online platform to ensure the smooth completion of the I-9 form per USCIS guidelines.
- Reviewed and updated existing compliance policies and procedures.
- Provided support to department by assisting with special assignments and projects.
- Helped train new employee as instructed by my Supervisor.
- Participate to organize team monthly activities such as online games and other team fun activities.
- Other administration tasks as needed.
Sales Operations Specialist
TriNet
Pleasanton, CA
12.2016 - 02.2017
- Promptly managed customer contract and execution processes
- Thoroughly Reviewed all documentation provided by Clients for compliance in regards to underwriting requirements, requested missing information as needed
- Worked closely with legal department to ensure language included in Customer Contract is appropriate
- Performed an accurate data entry of Client set up information across multiple systems.
- Created and implemented process improvement initiatives to streamline sales operations.
- Developed and maintained a comprehensive database of customer accounts and sales performance.
- Performed sales system troubleshooting
Education
Bachelor of Administration - Management
Tarumanagara University
01.1998
Skills
- I-9 Compliance Knowledge
- Document Audit and Review
- Detail oriented
- Problem solving
- Customer Service
- Inbound Call Management
- Problem-Solving
- Data Entry
- Computer Skills
- Salesforce
- Peoplesoft
- Administrative and Office Support
- Teamwork and Collaboration
- Self Motivation
- Multitasking
Languages
English
Professional
Indonesian
Professional
Timeline
I-9 Compliance Specialist
Robert Half International
07.2017 - 08.2023
Sales Operations Specialist
TriNet
12.2016 - 02.2017
Bachelor of Administration - Management
Tarumanagara University
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