Miranda Hillard
Fairborn
Summary
Adept at reducing scheduling conflicts and enhancing customer satisfaction, my tenure at Harmony Cares Medical Group showcased my strong work ethic and attention to detail. Leveraging computer skills and teamwork, I improved operational efficiency and fostered collaborative success, achieving significant milestones in patient scheduling and stakeholder communication.
Overview
3
3
years of professional experience
Work History
Scheduler
Harmony Cares Medical Group
09.2023 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Hospice Aide
Harmony Cares Hospice
04.2023 - 09.2023
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
STNA
Good Shepherd Village
02.2023 - 04.2023
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
Scheduler
The Oaks Of West Kettering
06.2022 - 02.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Telephone etiquette
- Patient scheduling
Timeline
Scheduler
Harmony Cares Medical Group
09.2023 - Current
Hospice Aide
Harmony Cares Hospice
04.2023 - 09.2023
STNA
Good Shepherd Village
02.2023 - 04.2023
Scheduler
The Oaks Of West Kettering
06.2022 - 02.2023
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