Miranda Hroch
Bossier City,LA
Summary
Dynamic Executive Assistant with a proven track record at Sid Potts, Inc., adept at managing sensitive information and enhancing organizational effectiveness. Known for meticulous attention to detail and exceptional customer service, I foster strong client relationships, driving sales growth while ensuring confidentiality and supporting team development. Resourceful problem solver committed to excellence.
Overview
14
14
years of professional experience
Work History
Executive Assistant/Fine Jewelry Sales Associate
Sid Potts, Inc.
08.2011 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Answered high volume of phone calls and email inquiries.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Facilitated training and onboarding for incoming office staff.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
- Contributed to a positive work environment by fostering teamwork, open communication, and mutual respect among colleagues.
- Developed long-lasting client relationships through attentive service, fostering trust, and ensuring repeat business.
- Enhanced customer satisfaction by providing personalized fine jewelry recommendations based on their needs and preferences.
- Performed general maintenance and light cleaning of showroom.
- Managed custom orders by liaising with designers and manufacturers to ensure accuracy in design specifications and timely delivery for clients.
- Increased sales revenue by effectively showcasing and promoting high-quality fine jewelry pieces to potential clients.
- Collaborated with the management team to strategize sales techniques and improve overall store performance.
- Participated in ongoing training programs to stay current with industry trends, product knowledge, and sales strategies.
- Completed store opening and closing procedures as per company guidelines.
- Maintained up-to-date records of client preferences, purchases, and contact information in the CRM system for effective follow-up and relationship management.
- Mentored new sales associates on store return policies and customer service techniques.
- Supported the onboarding of new hires by sharing industry insights, product knowledge, and best practices in fine jewelry sales and service.
- Conducted regular appraisals for insurance purposes, accurately assessing the value of various fine jewelry items.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Registered Jeweler
American Gem Society
Applied Jewelry Professional
Gemological Institute of America
04-2012
Skills
- Administrative support
- Office management
- Strong problem solver
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
- Professional and mature
- Resourceful
- Staff management
- Reliable and responsible
- Problem-solving
- Honest and dependable
Timeline
Executive Assistant/Fine Jewelry Sales Associate
Sid Potts, Inc.
08.2011 - Current
Registered Jeweler
American Gem Society
Applied Jewelry Professional
Gemological Institute of America
Similar Profiles
Leilani VailLeilani Vail
Teacher's Assistant at Bertrand PottsTeacher's Assistant at Bertrand Potts
Bryce SembratBryce Sembrat
Project Manager and Building Engineer at April Potts Sunny Slope FarmsProject Manager and Building Engineer at April Potts Sunny Slope Farms
Cédric GoderCédric Goder
Senior Manager at Potts Point HotelSenior Manager at Potts Point Hotel