Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Miranda Ingram

Oppa Food Management
Williamsville ,Illinois
1
Certification
6
years of professional experience

Dedicated crew trainer with expertise in delivering exceptional customer service and resolving conflicts effectively. Experienced in training new employees, ensuring compliance with safety standards, and enhancing overall operational performance.

Work History

Oppa Food Management

6 Months
Oppa Food Management | 02.2026 - Current
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Serve kids pre K-4th grade breakfast and lunch
  • Hours worked weekly are 35 at the pay rate of $15/ hourly.

Auntie Anne’s Pretzels Assistant Manager

3 Months
Auntie Anne's Pretzels | 10.2025 - 01.2026
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Hours worked weekly were 30-35 at the pay rate of $17.

Swing Manager

5 Years 2 Months
McGraw Family McDonald’s | 06.2020 - 08.2025

.Ensured crew managers were running smooth operations

.Overlooking the crew to ensure proper safety standards were being met in order to pass a health inspection and to aid in keeping the business up and running.

.Implemented tasks to crew in which they were able to gather Intel on the job and become a better employee.

  • Implemented process improvements that enhanced workflow efficiency and reduced service times.
  • Managed inventory levels, ensuring optimal stock availability and minimizing waste.
  • Resolved customer complaints effectively, enhancing overall customer satisfaction and loyalty.
  • Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
  • Ensured compliance with company policies and local regulations by maintaining proper documentation for staff members, including certifications and permits.
  • Hours worked weekly were 40 at the pay rate of $20.

Crew Trainer

5 Years 2 Months
McGraw Family McDonald’s | 06.2020 - 08.2025

Collaborated with colleagues to facilitate essential training sessions.

Implemented training strategies that fostered skill development and instilled a sense of accountability among crew members.

.Demonstrated kindness and respect when working with fellow crew members to ensure they were comfortable and felt safe in the work place.

Executed task completion in alignment with training guidelines to ensure crew awareness of program legitimacy.

.Maintained a healthy relationship with the trainees to ensure they could always count on me when they needed help/had a question.

.Trained employees on the front line including tasks but not limited to handling cash, proper cleaning procedures and how to be kinda and respectful in a tough interaction with customers.

  • Delivered feedback to trainees, enhancing their performance and confidence levels.
  • Developed training materials to improve onboarding experience for new hires.
  • Collaborated with management to implement process improvements in training methods.

Crew Member

5 Years 2 Months
McGraw Family McDonald’s | 06.2020 - 08.2025
  • Delivered exceptional customer service by accurately taking and fulfilling orders.
  • Maintained cleanliness and organization in dining and kitchen areas to ensure compliance with health standards.
  • Operated kitchen equipment, including grills and fryers, ensuring proper usage and safety protocols.
  • Collaborated with team members to optimize workflow during peak hours, improving overall service efficiency.
  • Assisted in training new crew members on operational procedures and customer service techniques.
  • Handled cash register transactions accurately, ensuring correct change and maintaining balanced tills.
  • Communicated effectively with management regarding inventory levels to support supply chain efficiency.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

- Psychology

Lincoln Land Community College | Springfield, IL

High School Diploma

Mount Pulaski Highschool | Springfield, IL | 05.2022

Skills

Team motivation
Staff leadership
Staff supervision
Operational efficiency
Portioning
Promotional planning

Certification

.BLS/CPR certified

.CNA certification as of 2022

Timeline

Oppa Food Management

Oppa Food Management
02.2026 - CurrentRead More

Auntie Anne’s Pretzels Assistant Manager

Auntie Anne's Pretzels
10.2025 - 01.2026Read More

Swing Manager

McGraw Family McDonald’s
06.2020 - 08.2025Read More

Crew Trainer

McGraw Family McDonald’s
06.2020 - 08.2025Read More

Crew Member

McGraw Family McDonald’s
06.2020 - 08.2025Read More

Lincoln Land Community College

from Psychology
Read More

Mount Pulaski Highschool

High School Diploma
Read More
Miranda Ingram