Dedicated crew trainer with expertise in delivering exceptional customer service and resolving conflicts effectively. Experienced in training new employees, ensuring compliance with safety standards, and enhancing overall operational performance.
.Ensured crew managers were running smooth operations
.Overlooking the crew to ensure proper safety standards were being met in order to pass a health inspection and to aid in keeping the business up and running.
.Implemented tasks to crew in which they were able to gather Intel on the job and become a better employee.
Collaborated with colleagues to facilitate essential training sessions.
Implemented training strategies that fostered skill development and instilled a sense of accountability among crew members.
.Demonstrated kindness and respect when working with fellow crew members to ensure they were comfortable and felt safe in the work place.
Executed task completion in alignment with training guidelines to ensure crew awareness of program legitimacy.
.Maintained a healthy relationship with the trainees to ensure they could always count on me when they needed help/had a question.
.Trained employees on the front line including tasks but not limited to handling cash, proper cleaning procedures and how to be kinda and respectful in a tough interaction with customers.
.BLS/CPR certified
.CNA certification as of 2022