Summary
Work History
Education
Skills
Timeline
background-images
Miranda Irizarry

Miranda Irizarry

San Antonio,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.

Work History

Nail Technician

Hiatus Spa
08.2023 - Current
  • Delivered high-quality nail services, ensuring client satisfaction and retention.
  • Utilized advanced manicure and pedicure techniques to enhance service offerings.
  • Educated clients on nail care best practices and post-service maintenance.
  • Implemented sanitation procedures to maintain a safe and clean working environment.

licensed nail technician

GLAZE Nail Lounge
08.2016 - Current
  • Completed consultations with clients to determine nail care needs.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Worked with minimal supervision and maintained my own client appointments, cancelations, and special requests.
  • Prepared nail beds and cuticles, shaped nails and applied polish for daily clients.
  • Cleaned and sanitized tools and equipment before each client.
  • Treated, prepared and maintained clients' nails on both hands and feet.

licensed nail technician

Woodhouse Day Spa
10.2018 - 01.2022
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Completed consultations with spa guests to determine nail care needs.
  • Communicated effectively with management concerning important customer issues.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed relationships with guests to meet client needs and encourage repeat service.

Customer Service Representative

QVC Call Center
03.2020 - 01.2021
  • Order intake in a timely manner to accomplish daily objectives.
  • Respond to customer inquiries via phone and chat in high volume.
  • Listened closely to customer concerns and complaints and responded appropriately to issues.
  • Processing financial transactions via authorized payment.
  • Responsible for reading incoming orders and selecting correct products for shipment, making any changes to customer profile as needed.

receptionist/keyholder

Sport Clips
02.2009 - 06.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Manicurist

SAJOIR Nail School
San Antonio, TX
06.2016

Cosmetology

Paul Mitchell School of Cosmetology
San Antonio, TX
01.2012

High School -

John Marshall High
San Antonio, FL
06.2010

Skills

  • Customer service
  • Licensed Professional
  • Eager to learn
  • Able to work well under pressure
  • Adaptable
  • Reliable
  • Efficient
  • Strong communication skills
  • Team player
  • Dependable

Timeline

Nail Technician

Hiatus Spa
08.2023 - Current

Customer Service Representative

QVC Call Center
03.2020 - 01.2021

licensed nail technician

Woodhouse Day Spa
10.2018 - 01.2022

licensed nail technician

GLAZE Nail Lounge
08.2016 - Current

receptionist/keyholder

Sport Clips
02.2009 - 06.2013

Manicurist

SAJOIR Nail School

Cosmetology

Paul Mitchell School of Cosmetology

High School -

John Marshall High

Similar Profiles

CREATE PROFILE
Miranda Irizarry