Student committed to learning, developing skills in aesthetics and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
So Clutch Hospitality Group
06.2023 - Current
Establish performance goals for employees and provide feedback on methods for reaching those milestones.
Define clear targets and objectives and communicate to team members.
Onboard new employees with training and new hire documentation.
Oversee floor operations and ensure protocols are being followed.
Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Handle credit card and cash transactions, monitor daily sales, and document all information in an organized manner.
Receptionist
Hush MedSpa
02.2024 - 07.2024
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Routed incoming mail and messages to relevant personnel without delay.
Cocktail Server
Citizen
12.2021 - 02.2023
Increased sales significantly by upselling higher-end products to customers.
Contributed to team success by assisting co-workers during high-volume periods as needed.
Maintained customer satisfaction with timely table check-ins to assess beverage needs.
Boosted beverage sales through strategic upselling techniques and promoting daily specials.
Managed cash transactions accurately, ensuring proper handling of payments and tips.
Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Child Care Center Teacher
Happy Hearts Child Development Center
11.2019 - 04.2021
Contributed to ongoing professional development by attending workshops and conferences related to early childhood education trends and research findings.
Instructed children in health and personal habits, such as eating, resting, and toileting.
Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Organized field trips to enhance the learning experience, connecting classroom lessons to real-world examples.
Modeled positive behavior and communication skills for students.
Receptionist
Enchantment Healthcare & Aesthetics
08.2017 - 09.2018
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Handled cash transactions and maintained sales and payments records accurately.
Confirmed appointments, communicated with clients, and updated client records.
Shadowed nurse injector during any free-time to assist in bettering my education on products and procedures.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Area Director of Operations Kahler Hospitality at Kahler Hospitality Group/Kinseth HospitalityArea Director of Operations Kahler Hospitality at Kahler Hospitality Group/Kinseth Hospitality
National Compliance Manager at Endeavour Group (Australian Leisure & Hospitality Group)National Compliance Manager at Endeavour Group (Australian Leisure & Hospitality Group)