Dynamic and detail-oriented professional with experience at Family Dentistry Of Belleville, excelling in maintaining sterile environments and enhancing patient satisfaction. Proven ability in customer service and team collaboration, complemented by strong decision-making skills. Adept at managing high-pressure situations while ensuring compliance with health and safety standards.
Overview
5
5
years of professional experience
Work History
Dental Assistant
Family Dentistry Of Belleville
05.2024 - Current
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Waitress
Fiorelli's Restaurant Collection
01.2023 - Current
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Shift Leader
Station 24
03.2020 - 01.2023
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Bachelor of Science - Biology
University of Detroit Mercy
Detroit, MI
05-2026
Skills
Laboratory techniques
Research methodologies
Biotechnology applications
Data analysis
Customer service
Team collaboration
Time management
Decision-making
Handling complaints
Complex Problem-solving
Active listening
Timeline
Dental Assistant
Family Dentistry Of Belleville
05.2024 - Current
Waitress
Fiorelli's Restaurant Collection
01.2023 - Current
Shift Leader
Station 24
03.2020 - 01.2023
Bachelor of Science - Biology
University of Detroit Mercy
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