Miranda Jassil
Branford,CT
Summary
Reliable and hardworking customer service professional, works autonomously or in teams to serve customers. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
8
8
years of professional experience
Work History
Client Liaison
Central Veterinary Hospital & Emergency Services
Guilford, CT
07.2023 - Current
- Maintained/managed client accounts, documentation, payment, correspondence and other administrative tasks in final formats.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Collaborated cross-functionally, remaining up-to-date on products, services and policies to inform/deliver high level of service to clients.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Server/Bartender
Cafe Allegre
Madison, CT
11.2021 - Current
- Engaged customers, completed transactions and maintained work areas according to professional standards and codes.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Marketing Coordinator
ILLIHH Brand Apparel
Branford, CT
05.2020 - 01.2023
- Promoted company vision by maintaining website centered on product-focused designs and visuals.
- Designed, arranged and produced variety of technical illustrations for brochures, banners and signs.
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
Bartender
Eli's On Whitney
Hamden, CT
08.2017 - 08.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
Shift Manager/Bartender
Local Kitchen And Bar
Branford, CT
08.2016 - 06.2019
- Managed opening and closing duties to facilitate restaurant operations.
- Planned and coordinated special events to boost customer numbers and profits.
- Completed regular bar inventories and daily requisition sheets.
Education
Bachelor of Arts - Sociology, Criminal Justice Minor
Albertus Magnus College
New Haven, CT05.2016
Skills
- Conflict resolution
- De-escalation Techniques
- Teamwork and Collaboration
- Data management
- Website design
- Customer relations
- Account Management
- Order and Refund Processing
Timeline
Client Liaison
Central Veterinary Hospital & Emergency Services
07.2023 - Current
Server/Bartender
Cafe Allegre
11.2021 - Current
Marketing Coordinator
ILLIHH Brand Apparel
05.2020 - 01.2023
Bartender
Eli's On Whitney
08.2017 - 08.2021
Shift Manager/Bartender
Local Kitchen And Bar
08.2016 - 06.2019
Bachelor of Arts - Sociology, Criminal Justice Minor
Albertus Magnus College
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