Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Jenkins

Lakeland,FL

Summary

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Results-oriented achiever with proven ability to exceed targets and drive success. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Shift Leader

Spectrum Catering Concessions
07.2021 - Current
  • Managed a team of concessions staff members, ensuring proper training and adherence to company standards for quality service.
  • Enhanced client satisfaction by providing exceptional catering and concessions services for various events, including PGA Tour, F1 Circuit, NFL games and events, music festivals and other large scale events.
  • Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
  • Maintained strict compliance with local health department regulations regarding food safety and sanitation practices.
  • Fostered strong relationships with clients through clear communication about their needs and expectations.
  • Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
  • Maximized team productivity by expertly delegating tasks to staff.
  • Monitored inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Service Manager

Smokey Bones Bar & Fire Grill
08.2014 - 06.2020
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Managed catering needs for customers, including taking orders, scheduling appropriate staff needs and communicating and executing clients event needs.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service and sales reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings and held personal staff reviews with action plans for improvement.
  • Increased overall revenue by training staff to upsell products and created fun reward systems for successfully doing so.
  • Monitored service staff performance and provided feedback for improvement.
  • Implemented inventory management systems to reduce costs and increase efficiency.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Mentored new staff, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Monitored team performance, adhered to service level expectations and provided detailed job training.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
  • Optimized inventory management, reducing excess stock and improving product availability.
  • Ran daily reports for sales and labor and submitted to corporate office.
  • Managed staff scheduling.
  • Filed HR reports.
  • Handled communications with staff, including new item training, new hire trainings and disciplinary actions.
  • Interviewed and hired new employees.
  • Maintained a positive and happy work environment.

Project Assistant

Vogel Bros Building
02.2020 - 05.2020
  • Completed multiple tasks simultaneously to optimize project completion.
  • Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
  • Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
  • Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
  • Worked with senior leadership to complete complex projects on time and under-budget.
  • Contributed to successful project outcomes by providing comprehensive administrative support to the team.
  • Handled administrative duties, filing, and errands.
  • Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
  • Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
  • Maximized use of resources by coordinating procurement activities such as vendor selection, contract negotiation, and purchase order management.
  • Supported project delivery on time by assisting in development of project timelines and milestones.
  • Enhanced customer satisfaction by providing timely responses to inquiries and concerns related to project.
  • Streamlined document management for improved project tracking, establishing centralized digital filing system.
  • Coordinated with vendors to ensure timely delivery of project materials, contributing to project efficiency.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Logged payroll for team members who worked on projects.

Education

No Degree - Communications

Southeastern University
Lakeland, FL

High School Diploma -

Lakeland Christian School
Lakeland, FL
06-2010

Skills

  • Positive attitude
  • Strong verbal and written communication
  • Creative problem solving
  • Conflict resolution
  • Goal setting and tracking
  • Shift paperwork completion
  • Role modeling
  • Daily workflows
  • Multitasking Abilities
  • Attention to detail
  • Organizational skills
  • Task prioritization
  • Reliability

Timeline

Shift Leader

Spectrum Catering Concessions
07.2021 - Current

Project Assistant

Vogel Bros Building
02.2020 - 05.2020

Service Manager

Smokey Bones Bar & Fire Grill
08.2014 - 06.2020

No Degree - Communications

Southeastern University

High School Diploma -

Lakeland Christian School

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