Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Miranda Jenkins

Dallas,TX

Summary

expertise in inventory tracking and conflict resolution, Proficient in Microsoft Excel and warehouse safety, with a proven track record of enhancing operational efficiency and training new associates. Qualified with solid background in general warehouse operations. Experienced with handling customer interactions and resolving issues promptly. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
years of professional experience

Work History

Home Depot
2320 Beckleymeade Ave

General Warehouse Associate
06.2024 - Current

Job overview

  • Organized inventory
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Conducted regular quality checks on merchandise
  • Operated pallet jacks and material moving equipment to receive and transport items

Amazon
Remote

Customer Service Representative
09.2022 - 03.2024

Job overview

  • Identified recurring issues and collaborated with teams to implement effective solutions for improved customer satisfaction.
  • Managed high-stress situations effectively, under pressure while resolving disputes and conflicts.
  • Resolved customer inquiries through phone and email
  • Managed customer accounts and processed transactions using CRM software
  • Conducted follow-ups on customer feedback

Walmart

Floor Associate
11.2020 - 02.2021

Job overview

  • Assisted customers with inquiries
  • Trained new associates on store procedures and product knowledge
  • Maintained cleanliness and organization of sales floor and stock areas
  • stocked and organized merchandise efficiently

Education

El Centro College
Dallas, TX

Associate of Science from Accounting And Finance
06.2022

University Overview

  • Honor Roll
  • 4.0 GPA

Skills

  • Pallet jacking
  • Warehouse safety
  • Inventory tracking
  • Hazardous materials handling
  • Damage reports
  • Receiving and processing shipments
  • Data entry
  • Customer service
  • Conflict resolution
  • Microsoft Excel
  • Computer proficiency

Timeline

General Warehouse Associate
Home Depot
06.2024 - Current
Customer Service Representative
Amazon
09.2022 - 03.2024
Floor Associate
Walmart
11.2020 - 02.2021
El Centro College
Associate of Science from Accounting And Finance
Miranda Jenkins