Miranda Jensen

As a detail-oriented, organized, and experienced RVT, I was recently selected among peers as an Associate Instructor and Teacher's Assistant for Tulsa Community College's AAS of Veterinary Technology program. This is a 2-year program culminating in an Associate of Applied Science degree and Oklahoma State RVT Certification.

• Performs laboratory tasks such as blood draws and sample analysis efficiently within our fast-paced clinical setting.
• Collaborates with the Veterinary Medical Team, contributing to a positive work environment and the seamless coordination of patient care.
• Maintains detailed patient records, allowing for efficient communication between team members and a more streamlined care process.
• Provides exceptional customer service; excelling with both face-to-face client interactions, as well as phone inquiries.
• Triages incoming patients to determine treatment needs and urgency of care.
• Handles emergency situations with a calm demeanor, providing critical support to Veterinarians during life-saving interventions.
• Trains new hires on clinic protocols, ensuring consistent quality of care across the veterinary team.
• Administers medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
• Provides compassionate nursing care to patients, promoting their overall well-being and comfort during therapy and treatments.
• Assists with diagnostic imaging procedures such as radiographs or ultrasounds, enabling both timely and accurate diagnoses and treatments.
• Feline Friendly Certified for the last 2 years.

• Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
• Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Managed timely and effective replacement of damaged or missing products.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed timely and effective replacement of damaged or missing products.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Maintained and logged all incoming inventory