Miranda Jensen
Jacksonville
Summary
Dynamic customer service professional with extensive experience in order management and delivery coordination. Demonstrated success in resolving customer complaints while fostering strong relationships, leading to increased customer satisfaction. Proficient in technology utilization and fluent in American Sign Language, ensuring effective communication and exceptional service. Committed to leveraging attention to detail to enhance overall customer experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Delivery Driver
Roadie
Jacksonville
04.2022 - Current
- Managed order acceptance and delivery from diverse stores, ensuring timely customer receipt.
- Ensured accurate completion of all paperwork associated with deliveries.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Professional Shopper
Instacart
Jacksonville
10.2020 - Current
- Facilitated timely delivery and pickup of groceries and everyday items for local customers.
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
Professional Shopper
Shipt
Jacksonville
10.2020 - Current
- Facilitated timely delivery and pickup of groceries and everyday items for local customers.
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
Dispatcher/Customer Service
Metro Plumbing
Boise
08.2021 - 09.2022
- Managed dispatch operations and coordinated communication with technicians.
- Managed invoicing tasks effectively.
- Coordinated technician service appointments.
- Managed technician time tracking efficiently.
- Handled multi-line telephone systems efficiently.
- General office duties.
- Delivered customer support with a friendly and professional approach.
- Completed customer transactions accurately.
- Addressed customer inquiries.
- Handled customer inquiries through live chat.
- Documented customer concerns for resolution tracking.
- Oversaw client portfolios.
- Monitored and maintained inventory records for operational efficiency.
- Managed and rectified billing and order issues.
Call Center Representative
Verizon
Boise
02.2018 - 03.2019
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained detailed records of customer interactions and transactions for future reference.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Attended regular training sessions on updates and changes within the industry or organization.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Offered additional products or services to enhance customer experience.
Professional Cleaner
The Cleaning Authority
Boise
04.2017 - 02.2018
- Conducted extensive cleaning operations at designated customer locations.
- Collaborated within a team setting to accomplish assigned objectives.
- Responded promptly to customer inquiries regarding services provided.
- Changed linens on beds when requested by client or hotel staff.
- Utilized various cleaning solutions according to the type of surface being cleaned.
- Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
- Followed established health guidelines while handling hazardous materials like bleach or ammonia-based cleaners.
- Managed multiple tasks simultaneously while adhering to strict timelines.
- Assisted in training new employees on proper use of cleaning equipment and techniques used in the industry.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
Professional Cleaner
Crystals Cleaning Co
Boise
09.2012 - 04.2017
- Handled various cleaning assignments such as move-out cleans, light housekeeping, and cleanup after disasters and construction.
- Collaborated with teams and operated independently based on project requirements.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Responded promptly to customer inquiries regarding services provided.
- Managed multiple tasks simultaneously while adhering to strict timelines.
- Assisted in training new employees on proper use of cleaning equipment and techniques used in the industry.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Reduced cleaning time significantly while maintaining company quality standards.
- Followed company uniform, performance and security policies with every job.
- Kept business entrances clean, tidy and professional in appearance.
Grooming Assistant
Extreme Pet Grooming
Boise
01.2009 - 09.2012
- Contributed to pet grooming by performing essential bathing and brushing duties.
- Collaborated with groomer to maintain workflow efficiency.
- Managed payment transactions efficiently.
- Conducted detailed pre-grooming consultations with owners prior to beginning any service.
- Familiarized new employees with company policies and procedures related to animal care and safety standards.
- Communicated effectively with customers regarding their pet's health concerns or issues that arise during the grooming process.
- Observed behaviors exhibited by pets throughout their stay at the facility in order to identify any signs of distress or discomfort.
- Addressed inquiries and phone calls effectively.
- Kept accurate records of services provided to each pet in order to track progress over time.
- Assisted experienced groomers in developing creative solutions for difficult-to-handle pets.
- Successfully completed continuing education courses related to animal health care best practices.
- Organized materials needed for each appointment efficiently so they are easily accessible during the grooming session.
- Greeted customers warmly upon arrival, answered questions about services offered, and provided customer service support when needed.
- Maintained a clean work environment by sweeping, mopping, and disposing of pet waste appropriately.
- Helped maintain inventory levels by restocking shelves with necessary supplies at the end of each day.
- Scheduled appointments for clients via phone or email communication.
Education
Associate in Arts (AA) -
Central Texas College
Killeen, TX07.2021
High school diploma or GED -
College of Southern Idaho
Twin Falls, ID04.2008
Skills
- Customer service
- Cash transaction handling
- Teamwork and collaboration
- Route optimization
- Order management
- Paperwork accuracy
- Technology utilization
- Exceptional written and verbal communication skills
- Fluent in American Sign Language
- Multi-line telephone systems
- Invoicing tasks
- Record keeping
- Delivery coordination
- Attention to detail
Certification
Driver's License
Languages
American Sign Language, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
American Sign Language
Professional
Timeline
Delivery Driver
Roadie
04.2022 - Current
Dispatcher/Customer Service
Metro Plumbing
08.2021 - 09.2022
Professional Shopper
Instacart
10.2020 - Current
Professional Shopper
Shipt
10.2020 - Current
Call Center Representative
Verizon
02.2018 - 03.2019
Professional Cleaner
The Cleaning Authority
04.2017 - 02.2018
Professional Cleaner
Crystals Cleaning Co
09.2012 - 04.2017
Grooming Assistant
Extreme Pet Grooming
01.2009 - 09.2012
Associate in Arts (AA) -
Central Texas College
High school diploma or GED -
College of Southern Idaho
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