Miranda Jones
Plano
Summary
Dedicated administrative professional with 10 Years of experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
Work History
Insurance Verification Specialist
Sleep Medicine Associates Of Texas
10.2017 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Provided prompt, polite and professional in-person and telephone customer service.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Trained new staff on current, correct insurance verification procedures.
- Established and maintained relationships with insurance providers for productive communications.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
Medical Office File Clerk
Sleep Medicine Assoc Of TX
09.2014 - 10.2017
- Confirmed appointments for 6 provider practice
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Reviewed charts and flagged incomplete or inaccurate information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in training new staff on medical record processing and filing procedures.
Merchandise/Customer Service Associate
Sports Authority
11.2001 - 08.2014
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.
- Ensure that stock levels were sufficient in order to increase sales
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Home Health Aide
Courage Healthcare
02.2009 - 01.2010
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisting patients in and out of bed
- Assisted clients for medical and personal outings.
- Followed nutritional plans to prepare optimal meals.
Medical Office Assistant
Springcreek-Coit Chiropractic
06.2006 - 08.2006
- Posted payments and charges
- Processed medical insurance claims and payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Entered patients information into the computer
- Answered phone calls and messages for high volume medical facility, scheduling appointments, and handling patient inquiries.
- Prepared financial deposits
- Obtained payments from patients and scanned identification and insurance cards.
Education
Associate Of Applied Arts -
Collin College
12.2019
Medical Office Assistance
PCI Health Training Center
08.2006
Certified Dental Assistant
Dental Careers Foundation
03.2003
Skills
- Referral Coordination
- Computer Proficiency
- Advising Patients
- Medical Terminology
- Insurance Authorizations
- Patient Health Information Access
- Data Verification
- Patient Eligibility Requirements
- Document Management
- Data Entry Software
- Deductible and Co-Pay Calculation
- Teamwork and Collaboration
Timeline
Insurance Verification Specialist
Sleep Medicine Associates Of Texas
10.2017 - Current
Medical Office File Clerk
Sleep Medicine Assoc Of TX
09.2014 - 10.2017
Home Health Aide
Courage Healthcare
02.2009 - 01.2010
Medical Office Assistant
Springcreek-Coit Chiropractic
06.2006 - 08.2006
Merchandise/Customer Service Associate
Sports Authority
11.2001 - 08.2014
Associate Of Applied Arts -
Collin College
Medical Office Assistance
PCI Health Training Center
Certified Dental Assistant
Dental Careers Foundation
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