Miranda Kangas
Salem,OR
Summary
Dedicated office assistant with over 10 years of proven experience in fast-paced environments, consistently achieving exceptional administrative efficiency. Expertise in managing multi-line phone systems and serving as the primary point of contact for clients, ensuring seamless communication and outstanding service. Strong organizational skills and a proactive approach to problem-solving contribute to a well-functioning office atmosphere. Committed to supporting team objectives and enhancing overall productivity through effective administrative support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Leasing Agent
Princeton Property Management
01.2025 - Current
- Greet and tour prospective residents, highlighting community features and apartment amenities while complying with Fair Housing Laws.
- Managed leasing processes, ensuring compliance with company policies and local regulations.
- Developed and maintained strong relationships with clients, enhancing tenant retention and satisfaction.
- Implemented marketing strategies, increasing property visibility through online platforms and community outreach.
- Collaborated with maintenance teams to ensure timely resolution of tenant issues, improving overall service quality.
Service Coordinator/ Dispatcher
Day Heating
01.2020 - 01.2025
- Answer incoming and outbound calls, schedule services, and record data, rules, and regulations.
- Delegate multiple parallel project progress updates and follow-up calls while updating necessary and accurate information.
- Manage a team of 6 to 10 technicians while developing and implementing management techniques that are cost-effective and efficient.
- Performed and managed multiple tasks, maintaining a professional demeanor, and excellent customer service.
- Proficiency in multiple clerical duties, including computer skills involving the Microsoft Office Suite, Google Docs, Sheets, etc.
Office Specialist
Liberty Tax Service
01.2014 - 01.2019
- Efficiently answer customers promptly and courteously via phone, email, text, and live chat.
- Proficient in reviewing intake documents thoroughly and entering information accurately with Excel, Word, etc.
- Accurately calculates financial liabilities, determines eligibility based on contracts and regulations, and manages claims in compliance with federal and state laws, providing timely updates to stakeholders.
- Maintain customer privacy and confidentiality by following the guidelines set forth by the Health Insurance Portability and Accountability Act (HIPAA).
Education
No Degree - Business Administration
Chemeketa Community College
Salem, OR05-2028
High School Diploma -
North Salem High School
Salem, OR06-2010
Skills
- Strong verbal and written communication skills
- Proficient in typing at 54 WPM
- Multitasking in complex environments
- Proficient in Microsoft Office Suite
- Conflict resolution
- Time management
- Document review
- Confidentiality adherence
- Proofreading
Certification
First Aid and CPR Certified
Timeline
Leasing Agent
Princeton Property Management
01.2025 - Current
Service Coordinator/ Dispatcher
Day Heating
01.2020 - 01.2025
Office Specialist
Liberty Tax Service
01.2014 - 01.2019
No Degree - Business Administration
Chemeketa Community College
High School Diploma -
North Salem High School