Miranda Keller
Eagle,USA
Summary
Dynamic professional with a proven track record at Franks Louisiana Kitchen, enhancing customer satisfaction and upselling high-profit items, demonstrating exceptional team collaboration and safety oversight. Skilled in vital signs monitoring and team building, I've significantly increased sales and ensured quality care standards across roles. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
8
8
years of professional experience
Work History
Server
Franks Louisiana Kitchen
Shreveport, LA
03.2021 - 08.2022
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Used slow periods to restock supplies, ice, trays and delivery bags
- Checked identification for minimum age for sale of alcoholic beverages
- Increased sales significantly by upselling higher-end products to customers
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Runner
Thomas Soleau Jackson Cole Baker Law Firm
Shreveport, LA
03.2019 - 06.2019
- Responsible for making runs for each attorney and paralegal, and filing all paperwork in the correct files
- Provided excellent customer service while meeting challenging time goals
- Ran errands for various employees throughout company
- Delivered both postal and interdepartmental mail to employees after sorting tasks were completed
Sales Associate
Orange theory Fitness
Shreveport, LA
06.2018 - 03.2019
- Responsibilities included selling the appropriate amount of memberships, making phone calls to potential clients, and keeping the studio clean after every workout class
- Engaged with customers to effectively build rapport and lasting relationships
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
- Achieved perfect attendance and on-time record
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
Counselor, Lifeguard, Swim Instructor
Rock Solid Impact Center
Shreveport, LA
09.2017 - 07.2018
- Was lead guard and was responsible for overseeing all guards when manager was not available
- Provided individual counseling services students with adjustment issues and partnered to facilitate weekly support groups
- Became Assistant Manager during the summer of 2018
- Checked pool and surrounding areas for hazardous conditions
- Prepared equipment before each class class and stored items promptly after classes
- Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth
- Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
- Monitored safety of guests in and around swimming pool
Executive Assistant
Trinity Home Health Care
Bossier City, LA
07.2016 - 03.2017
- Maintained office and medical supplies
- Worked with Marketing by sending out paperwork for Physicians
- Overlooked office maintenance
- Answered high volume of phone calls and email inquiries
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders
- Took notes and dictation at meetings
- Managed and reviewed filing and office systems
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Trained junior office staff in correct procedures and reporting requirements
- Researched, proposed and implemented vendor agreements to decrease costs and improve services
- Filed paperwork and organized computer-based information
Pastoral Assistant
Calvary Baptist Church
Shreveport, LA
01.2015 - 04.2016
- Led programs such as worship, study, fellowship and service opportunities
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission
- Provided spiritual and administrative leadership to church and managed daily operations
- Raised congregational awareness of needs and contributions of youth to church life and operations
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs
- Carried out day-day-day duties accurately and efficiently
Mixer
Smoothie King
Shreveport, LA
09.2014 - 04.2015
- Responsibilities included interacting with customers, making sure they had a great experience
- Checked incoming orders and organized new stock
- Studied material specifications to accurately mix and prepare smoothie products
- Accurately measured and blended materials according to specifications
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly
- Used machinery and hand-filling methods to prepare orders
- Weighed out materials carefully and followed label requirements for each package
Education
Nursing
Northwestern State University of Louisiana
Natchitoches, LASkills
- Table resetting
- Team member support
- Hostess support
- Order delivery practices
- Daily specials memorization
- Food inspection
- Filing
- Scheduling
- Meeting planning
- Records retrieval
- Transporting files
- Basic nursing care
- Self-reflection
- Medical documentation
- Vital signs monitoring
- Medical records oversight
- Quality of care standards
- Safety oversight
- Hazard removal
- Safety training
- Team collaboration
- Equipment management
- Team building
- First aid
Timeline
Server
Franks Louisiana Kitchen
03.2021 - 08.2022
Runner
Thomas Soleau Jackson Cole Baker Law Firm
03.2019 - 06.2019
Sales Associate
Orange theory Fitness
06.2018 - 03.2019
Counselor, Lifeguard, Swim Instructor
Rock Solid Impact Center
09.2017 - 07.2018
Executive Assistant
Trinity Home Health Care
07.2016 - 03.2017
Pastoral Assistant
Calvary Baptist Church
01.2015 - 04.2016
Mixer
Smoothie King
09.2014 - 04.2015
Nursing
Northwestern State University of Louisiana
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