Miranda Kufrovich
Winter Park
Summary
Dynamic communications leader with a proven track record at Smart Office Solutions, Inc., enhancing SaaS technologies and quadrupling market share. Skilled in digital marketing and campaign management, I excel in developing strategic alliances and content creation, driving impactful results through innovative brand strategies and quality assurance.
Overview
25
25
years of professional experience
Work History
Transcript Editor, UX Reviewer
UserTesting, Rev, LeapForce
Remote
01.2013 - Current
- Provided user experience ratings, including copy and web UX/UI evaluations.
- Performed audio transcription for legal and scientific subjects.
- Conducted search engine evaluation and ad benchmarking.
Director of Communications
Smart Office Solutions, Inc
Lake Mary
01.2011 - Current
- Oversaw SaaS platform integrations, quadrupling market share.
- Designed and implemented workforce training strategies to align with a growing SaaS product portfolio.
- Nurtured strategic alliances within multiple technology resale verticals.
- Developed and managed online marketing initiatives for various brands.
- Created extensive documentation covering aspects of support services, staff training modules, and maintaining QA protocols.
- Designed and published digital and print marketing materials for live events.
- Conducted research into competitors' marketing and development roadmaps.
- Created and managed content for websites, press releases, newsletters, brochures and other print materials.
Interim Project Manager, Business Development
Leads onDemand
Longwood
01.2010 - 01.2011
- Acquired expertise through IT sales training covering storage solutions, server administration, database systems, and cloud services.
- Developed and implemented reporting standards to track sales performance.
- Generated qualified leads via appointment setting and event registration.
- Engaged with enterprise prospects in the government and private sectors.
Sales Operations Manager
Tourist Street, Inc
Orlando
01.2006 - 01.2010
- Achieved a threefold increase in sales revenue from 2006 to 2009.
- Established alternative revenue pathways following 2008 financial crisis.
- Established new vendor relationships to enhance the resort portfolio.
- Directed creation of sales advertising copy in print and online.
Assistant Sales Supervisor
Connextions - Sprint/Nextel
Orlando
01.2005 - 01.2006
- Refined customer workflows within diverse CRM database systems.
- Trained sales associates on effective sales strategies and technology platforms.
- Assisted sales representatives in upselling services, and closing sales.
Quality Assurance Supervisor
Special-T-Travel
Casselberry
01.2002 - 01.2003
- Generated commission-based sales of timeshare vacation packages.
- Oversaw agents to maintain quality and sales standards.
- Maintained quality reports, performance reviews, and training records.
Retail Shift Supervisor
Mark, Fore & Strike
Winter Park
01.2000 - 01.2001
- Launched VIP customer email marketing initiative to boost event-related sales.
- Boosted operational efficiency through new shipping protocols.
- Completed thorough opening, closing, and shift change operations.
Education
Bachelor of Arts - Communication and Conflict
University of Central Florida
Orlando, FL12-2021
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FL12-2019
Skills
- Digital and print marketing
- Campaign management
- Social media management
- Brand strategy
- SEO optimization
- Business development
- Curriculum design
- WordPress and WooCommerce
- Microsoft 365
- Google Workspace
- Google Analytics
- Salesforce and Zoho CRM
References
References available upon request.
Timeline
Transcript Editor, UX Reviewer
UserTesting, Rev, LeapForce
01.2013 - Current
Director of Communications
Smart Office Solutions, Inc
01.2011 - Current
Interim Project Manager, Business Development
Leads onDemand
01.2010 - 01.2011
Sales Operations Manager
Tourist Street, Inc
01.2006 - 01.2010
Assistant Sales Supervisor
Connextions - Sprint/Nextel
01.2005 - 01.2006
Quality Assurance Supervisor
Special-T-Travel
01.2002 - 01.2003
Retail Shift Supervisor
Mark, Fore & Strike
01.2000 - 01.2001
Bachelor of Arts - Communication and Conflict
University of Central Florida
Associate of Arts - General Studies
Eastern Florida State College
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