Miranda Lake
Jasper,IN
Summary
Knowledge regional manager with proven track record in overseeing multiple regions and coordinating cross-functional teams to achieve strategic goals. Successfully led initiatives that improved operational efficiency and drove revenue growth. Demonstrated expertise in team leadership and strategic planning.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Manager
TKG StorageMart Ptrs III, LP
02.2024 - Current
- Oversees a team of nine retail locations within the Indiana/Kentucky region
- The portfolio includes self-storage facilities, flexible office spaces, and commercial real estate
- Responsible for recruiting, training, developing, and mentoring team members
- Ensures uniformity in store operations, adherence to policies and procedures, and the implementation of financial budgets
- Collaborates with project management on vendor agreements and new construction projects
- Performs monthly financial analysis and reviews profit and loss statements
- Focuses on key performance indicators, employee retention, and year-over-year budget management
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Regional Manager
National Storage Affiliates
10.2023 - 02.2024
- Leads a team of four Area Managers overseeing more than 50 locations within the Houston market
- The portfolio includes self-storage facilities, flexible office spaces, and commercial real estate
- Responsible for recruiting, training, developing, and mentoring team members
- Ensures uniformity in store operations, adherence to policies and procedures, and the implementation of financial budgets
- Collaborates with project management on vendor agreements and new construction projects
- Performs monthly financial analysis and reviews profit and loss statements
- Focuses on driving key performance indicators, enhancing employee retention, and achieving year-over-year budget goals
District Manager/DMIT Mentor
Storage Rentals of America
09.2021 - 09.2023
- Oversaw a portfolio of 21 retail locations throughout Indiana
- Led the company's acquisition initiatives nationwide
- Facilitated the onboarding and training process for new district managers
- Maintained uniformity in store operations, policies, procedures, and the implementation of financial budgets and key performance indicators
- Performed monthly financial analyses and profit and loss assessments
Regional Manager
Saver Self Storage
09.2020 - 09.2021
- Managed a portfolio that included seven self-storage facilities, one industrial business park, and one mobile home park across three states
- Enhanced the company's operations manual
- Established various policies and procedures that improved tenant retention
- Reduced accounts receivable while optimizing revenue
General Manager (GM)
U-Haul Moving and Storage
01.2018 - 01.2020
- Led a self-storage facility comprising 1,100 units, overseeing a team of 20 employees
- Accountable for creating and executing effective performance strategies at the site, while ensuring optimal staffing through recruitment and retention efforts
- Focused on delivering exceptional customer service and managed expense budgets to maintain control over profit and loss
District Manager
All Purpose Storage
01.2017 - 01.2018
- Oversaw a portfolio of five self-storage facilities, managing all daily operations
- Collaborated with local businesses to enhance revenue through joint marketing initiatives
Area Manager
Store It All Self Storage
01.2017 - 12.2017
- Oversaw all operational activities for a medium-sized portfolio of self-storage facilities in the Houston, Texas area
- Directed daily operations while collaborating closely with vendors, contractors, and suppliers to optimize costs and implement best practices within the organization
- Managed all profit and loss components, from revenue generation to expense management
On-Site Area Manager
Lone Star Storage
01.2015 - 01.2017
- Responsible for all operations, P&L management, expense reduction, income generation, staffing, team building and training programs, also implementation of current, as well as new policies and procedures
- Reduced expenses through vendor relations, contract evaluation, and training while assuring existing service levels remain the highest possible
- Worked with the owner to strategize on new property mergers, acquisitions and third party management contracts
Property Manager
Sentry Self Storage
01.2012 - 01.2015
- Oversaw property management by addressing and resolving tenant issues, enforcing occupancy regulations, inspecting unoccupied units, and performing necessary repairs
- Collaborated with service providers to fulfill maintenance requests
- Handled daily operational responsibilities
Assistant Property Manager
Sure-Lock Self-Storage
01.2008 - 01.2012
- Ensured the facility was well-organized, clean, safe, and secure by conducting minor maintenance tasks and daily lock inspections, along with visual assessments each day
- Executed all office responsibilities as directed
Education
Bachelor's degree -
University of Phoenix
Associate in Business -
University of Phoenix-Online Campus
Diploma -
Pike County High School
Zebulon, GA05.2003
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Performance Management
- Operations Management
- Cost Reduction
- Regional planning
- Customer and vendor relations
- Policies and Procedures
- Recruiting and Hiring
Certification
- Driver's License
- Forklift Certified, 12/01/18, 12/01/21
- Propane Dispenser Certified, 12/01/18, 12/01/23
- Certified Property Manager
- OSHA 30
- Certified Apartment Manager
Assessments
Project timeline management, Proficient, 12/01/20, Prioritizing and allocating time to effectively achieve project deliverables
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Timeline
Regional Manager
TKG StorageMart Ptrs III, LP
02.2024 - Current
Regional Manager
National Storage Affiliates
10.2023 - 02.2024
District Manager/DMIT Mentor
Storage Rentals of America
09.2021 - 09.2023
Regional Manager
Saver Self Storage
09.2020 - 09.2021
General Manager (GM)
U-Haul Moving and Storage
01.2018 - 01.2020
District Manager
All Purpose Storage
01.2017 - 01.2018
Area Manager
Store It All Self Storage
01.2017 - 12.2017
On-Site Area Manager
Lone Star Storage
01.2015 - 01.2017
Property Manager
Sentry Self Storage
01.2012 - 01.2015
Assistant Property Manager
Sure-Lock Self-Storage
01.2008 - 01.2012
Associate in Business -
University of Phoenix-Online Campus
Diploma -
Pike County High School
- Driver's License
- Forklift Certified, 12/01/18, 12/01/21
- Propane Dispenser Certified, 12/01/18, 12/01/23
- Certified Property Manager
- OSHA 30
- Certified Apartment Manager
Bachelor's degree -
University of Phoenix
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