Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Miranda Lakes

Rancho Cucamonga,CA

Summary

Detail-oriented Behavior Technician and Client Service Specialist with 5+ years of experience in customer service, healthcare, and administrative support. Efficiently manages multiple tasks, provides high-quality care, and promptly resolves issues. Skilled in delivering compassionate care in clinical and home environments, consistently improving service delivery and enhancing patient satisfaction.

Client service professional with proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with talent for understanding client needs and delivering exceptional service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Behavior Technician

First-Step Children Network
09.2024 - Current
  • Deliver one-on-one behavioral therapy to clients with developmental disabilities
  • Utilize ABA principles to assist in behavior modification, skill acquisition, and social interactions
  • Collaborate with families, caregivers, and professionals to create effective treatment plans
  • Monitor and document client progress, ensuring compliance with treatment goals

Caregiver

Neighborhood Life Care
02.2024 - Current
  • Provide compassionate, in-home care for elderly and disabled individuals, ensuring their comfort and well-being
  • Assist clients with daily living activities such as bathing, dressing, grooming, and mobility support
  • Administer medications, monitor vital signs, and communicate changes in health to family members and healthcare providers
  • Create a safe and supportive environment by maintaining cleanliness and assisting with meal preparation
  • Build strong, trusting relationships with clients and their families, promoting emotional support and social interaction
  • Certified in CPR/First Aid, ensuring a swift response in emergency situations

Client Service Specialist

Charter Communications
09.2018 - 01.2024
  • Managed customer accounts and addressed product/service issues, improving satisfaction by 20%
  • Collaborated with teams to streamline customer service processes and resolve conflicts efficiently
  • Ensured policy compliance and accuracy in recordkeeping, driving improved service outcomes

Medical Biller/Collector

Prime Healthcare Services HQ
05.2017 - 09.2018
  • Conducted collections and resolved billing discrepancies with patients and insurance companies
  • Managed billing protocols, resulting in a 15% increase in timely insurance claim submissions

Education

Nursing

American Career College
Ontario, CA
05-2025

Certificate in Medical Billing & Coding -

American College of Healthcare
Riverside, CA
01.2017

High School Diploma -

Nueva Vista High School
Riverside, CA
01.2009

Skills

  • Behavioral Interventions

  • Applied Behavior Analysis (ABA)

  • Creative Problem Solving

  • Conflict Resolution

  • Medical Terminology

  • Patient Care

  • Recordkeeping

  • Administrative Support

  • Communication

  • Team Collaboration

  • CPR

  • First Aid

  • Active listening

Certification

  • CPR/First Aid
  • Hospital & Fire Safety

Timeline

Behavior Technician

First-Step Children Network
09.2024 - Current

Caregiver

Neighborhood Life Care
02.2024 - Current

Client Service Specialist

Charter Communications
09.2018 - 01.2024

Medical Biller/Collector

Prime Healthcare Services HQ
05.2017 - 09.2018

Certificate in Medical Billing & Coding -

American College of Healthcare

High School Diploma -

Nueva Vista High School

Nursing

American Career College

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Miranda Lakes