Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miranda Lawson

Oliver Springs,TN

Summary

Dynamic professional with extensive experience in customer service and janitorial roles, including at SSC. Proven ability to enhance customer satisfaction through effective communication and organizational skills. Skilled in food preparation and safety, with a strong focus on maintaining cleanliness and efficiency in fast-paced environments. Committed to delivering high-quality service and support.

Overview

13
13
years of professional experience
1
1
Certification

Work History

School Custodian

SSC
Harriman, TN
02.2025 - Current
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Assisted with special events at the school by setting up tables, chairs and decorations.
  • Notified supervisor of any maintenance needs identified while performing custodial duties.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Replenished restroom supplies such as soap, paper towels and toilet tissue.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Swept, mopped and vacuumed floors, stairs and carpets on a daily basis.
  • Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.

Barn Assistant

Family Farm
Oliver Springs, TN
06.2019 - Current
  • Demonstrated patience when dealing with difficult horses who may be uncooperative during routine tasks like grooming or loading into trailers.
  • Fed and watered livestock and monitored food and water supplies.
  • Maintained inventory of feed and other supplies for the barn.
  • Cleaned and maintained barns, stalls, and paddocks.
  • Observed equine behaviors closely looking out for any changes which could indicate discomfort or pain.
  • Communicated regularly with customers regarding their horse's progress while being boarded at the facility.
  • Conducted regular inspections of tack items such as saddles, bridles.
  • Monitored health of animals for any signs of illness or injury.
  • Raked bedding to scoop manure and cleaned animal stalls.
  • Handled, walked, and brushed horses.
  • Provided basic first aid to injured animals.
  • Mixed feed, additives and medicines in prescribed portions.

School Nutrition Worker

Roane County Schools
Kingston, TN
08.2023 - 05.2024
  • Calculated nutritional requirements to assess adequacy of diet and nutrition support.
  • Assisted in the preparation of salads, sandwiches, fruits and vegetables for lunch service.
  • Cleaned tables, counters, floors and other surfaces in the cafeteria area as needed.
  • Improved compliance with dietary programs by teaching basic nutrition to clients.
  • Communicated effectively with team members regarding daily tasks assigned.
  • Reviewed patient food allergies, calculated diet and restricted food choices from menu.
  • Please note that this position was temporary, which provided a valuable opportunity for skill enhancement & experience.

Customer Service Representative

Accident Insurance Service
Oak Ridge, TN
07.2022 - 03.2023
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Cashier

Smoker Friendly
Oliver Springs, TN
05.2022 - 09.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Built and maintained productive relationships with employees.

Security Officer

Dynamic Security Inc
Knoxville, TN
07.2021 - 11.2021
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Provided escorts for visitors as needed throughout the facility.
  • Monitored premises and recorded activity in daily officer reports.
  • Maintained high levels of alertness throughout shifts.

Assistant Manager

It's So Yummy Cafe (K25)
Oak Ridge, TN
10.2018 - 03.2020
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained cleanliness of work area throughout shift.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Prioritized and organized tasks to efficiently accomplish service goals.

FNOL

Sitel
Oak Ridge, TN
02.2015 - 10.2015
  • Identified needs of customers promptly and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • I took claims for military service members who had just had an accident.

Machine Operator

SL Tennessee
Clinton, TN
03.2015 - 09.2015
  • Worked in a fast-paced environment as a parts inspector.
  • Completed detailed paperwork on various things, such as taking the weight of parts every two hours, and making sure parts were up to standard.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.

Sales A

JCPenney
Oak Ridge, TN
11.2012 - 08.2014
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept work areas clean and tidy.
  • Helped other employees manage their workloads when time allowed.

Education

High School Diploma -

Oliver Springs High School
Oliver Springs, TN
05-2014

Associate of Applied Science - Surgical Technology

Roane State Community College
Harriman, TN

Skills

  • Sales and Customer Service
  • Typing
  • Outbound calling
  • Financial services
  • Geriatrics
  • Organizational skills
  • Computer literacy
  • Leadership
  • Communication skills
  • Microsoft Excel
  • Cash handling
  • Assembly line experience
  • Phone etiquette
  • Janitorial experience
  • Security experience
  • Food preparation and service
  • Microsoft Office
  • Microsoft Word
  • Baking
  • Management experience
  • Restaurant experience

Certification

  • CPR
  • AED

Timeline

School Custodian

SSC
02.2025 - Current

School Nutrition Worker

Roane County Schools
08.2023 - 05.2024

Customer Service Representative

Accident Insurance Service
07.2022 - 03.2023

Cashier

Smoker Friendly
05.2022 - 09.2022

Security Officer

Dynamic Security Inc
07.2021 - 11.2021

Barn Assistant

Family Farm
06.2019 - Current

Assistant Manager

It's So Yummy Cafe (K25)
10.2018 - 03.2020

Machine Operator

SL Tennessee
03.2015 - 09.2015

FNOL

Sitel
02.2015 - 10.2015

Sales A

JCPenney
11.2012 - 08.2014

High School Diploma -

Oliver Springs High School

Associate of Applied Science - Surgical Technology

Roane State Community College

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Miranda Lawson