Quality Data Analyst
Loyal Source Government Services
08.2022 - Current
Hi, I’m
Miranda Lees
Smyrna,TN
Before enlightenment: chop wood, carry water. After enlightenment: chop wood, carry water.
Zen Buddhist saying
Summary
Self-motivated Data Analyst and Administrator offering over 10 years of experience in the Government Contracting Healthcare industry. Methodical with significant experience in data mining, data analysis, and system administration. Excellent problem-solver with an history of automating processes and and driving operational enhancements.
Education
Full Sail UniversityWinter Park, FL
Bachelor of Science from Business, General Studies
08.2011
Uniontown Area High School
01.2006
Skills
- Microsoft SQL Server
- Microsoft Suite
- Microsoft Power Platform
- Microsoft SharePoint
- Test Automation
- Agile
- Supervising experience
- Time management
- Project management
- Business intelligence
- Data visualization
- Business Analysis
- Tableau
- Medicare
- Meeting facilitation
- SDLC
- Scrum
- User Acceptance Testing
- Visual Basic
- Visio
- Jira
- Certifications and Licenses
- Lean Six Sigma Yellow Belt
- Lean Six Sigma Green Belt
- Analyzing data
- Process Mapping
- Process Improvement
- Data Visualization and Presentations
- Report Preparation
- Quality control data analysis
- Data quality control checks
- Systems administration
- Data audits
- Traffic monitoring
- Relational Database Management
Timeline
Quality Assurance Sr. Supervisor
Cognosante, LLC
11.2019 - 08.2022
Quality Assurance Team Lead
Cognosante, LLC
02.2019 - 11.2019
Quality Assurance Generalist
Cognosante, LLC
12.2016 - 02.2019
Full Sail University
Bachelor of Science from Business, General Studies
Uniontown Area High School
Work History
Loyal Source Government ServicesOrlando, FL
Quality Data Analyst
08.2022 - Current
Job overview
- Creation and maintenance of SharePoint List, libraries, Sites and Pages
- Assist and train end users on SharePoint usage for their program’s day to day functionality and data backup
- Implementation of process workflows with the use of InfoPath and Power Automate
- Embedding of Webparts and Reports via company intranet sites, Power BI and Tableau
- Power BI Reporting
- Develop and design dashboards and reports
- Use Power BI visual analytics for trend and forecast analysis for the Quality Department
- Power Apps and Automate
- Build and design custom business sites and apps
- Create workflows and automation for more streamlined and efficient processes
- Maintained library of model documents, templates or other reusable knowledge assets.
- Gathered and organized data to analyze current industry trends.
- Maintained documentation of all the processes related to Data Analysis.
- Provided technical support for existing reports, dashboards or other tools.
Cognosante, LLCNashville, TN
Quality Assurance Sr. Supervisor
11.2019 - 08.2022
Job overview
- Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Implemented strategies to improve efficiency within the department.
- Participated in strategic planning initiatives to improve operations.
- Analyzed various processes to identify underperformance and implemented new methods that proved more effective.
- Coached staff members to develop long-term career goals.
- Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat business.
- Collaborated with stakeholders to gather business requirements for enhancements and change requests.
- Consulted with internal departments to identify customer needs to include in project objectives.
- Developed custom workflows in SharePoint Designer to meet specific business requirements.
- Integrated external data sources into the SharePoint platform via web services or other methods.
- Evaluated software functionality and made adjustments when necessary.
- Presented and implemented website and integrated solutions to complement business operations.
- Supported planning for software development and purchases and coordinated implementation.
Cognosante, LLCNashville, TN
Quality Assurance Team Lead
02.2019 - 11.2019
Job overview
- Implementation and reporting of all audit findings and trends
- Resolved user-reported problems and questions
- Created requirements for milestones and monitored completion of tasks for QA team
- Along with initial development of QMS Corrective Action process
- Ensure team remains on task and continues to reach all monthly goals and improvements by tracking daily audit count for statistical and Percentage based audit approaches
- Oversaw all aspects of quality assurance, including establishing metrics, applying industry best practices, and developing new tools and processes
- Also, assist Quality Management System (QMS) Team with internal audits for compliance to ISO2015 standard and managing their internal Document Request process, updating, and editing
- Recommended software solutions such as automated test tools or improved test processes to meet business strategies
- Obtained Lean Six Sigma Green Belt Certification
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Cognosante, LLCNashville, TN
Quality Assurance Generalist
12.2016 - 02.2019
Job overview
- Communicated directly with QA team to resolve user-reported problems and questions
- Collaborated with management to provide training on improved processes
- Assist with creation and maintenance of quality training
- Collected and analyzed activity data
- Developed and recommended improvements to systems, processes, and procedures to increase productivity and reduce cost
- Developed QMS, CCHC, ER&R and 1095-A automated and manual SharePoint List for the departments
- Prepared documents, such as contracts, statements of work, budgets, non-disclosure agreements and appendices
- Developed and edited template contracts with changes in company's service lines or new developments
- Assisted with document troubleshooting, including corrupt documents and files.
Availability
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Overview
7
years of professional experience