Miranda Leyvas

• Started as a dispatcher and order processor, this included data entry, filing, sorting, and reviewing bill of ladings for UPS, Fedex and customer pickups.
• Over the first three months, became a load planner which included creating the trucking weekly schedule, building truckloads for Ricoh through Fedex, UPS, and 3PL, as well as reviewing seals and BOLs.
• After 20 months, I was cross trained in the scheduling department which included customer service, planning, organization, multitasking and acting in a call center. Responded and created emails in a timely manner throughout the day in all departments.

• Dispatch loads to drivers while also accepting their paperwork. Review and review all paperwork received that day. Send updated reports to the customers. Maintain cleanliness. Use strong communication skills with drivers, coworkers and customer. Track drivers location while on their load.

• (First Time Patient Everyday) Cannabis Company
• Started off as a backup Dispatcher and was promoted to the main Dispatcher after three months. Became an assistant manager after 6 months.
• Duties included Following Safety Procedures while working. Dispatching drivers to sectors and customers. Replying quickly to customers with calls and texts. Communicating with driver, office and customers. Having a knowledge of deals and inventory. Having amazing customer service. Matching customers with the nearest driver. Tracking the driver's and their inventory. As an assistant manager, I helped with counting inventory, restocking product going through all driver logs at the end of the day.

• Employed from Amazon from February 2018- March 2019 and from March 2020- March 2021
• Non Inventory Material Handler - LGB7-Unload Amazon inventory for all departments. Maintained material while working with management and non inventory receivers.
• Seasonal Learning Trainer – TEN2 Learning, Problem Solve, IB Dock, Prep- Organized onboarding for Learning. Taught Ambassador 101, Pallet Receive and Supplemental Training. Designed badge templates, material, and Excel for Ten2. Developed weekly TEN2 Newsletter that was sent out to regional. Attended weekly Gemba meetings, audits.
• Away Team Problem Solve Ambassador- SBD3 Problem Solve Ambassador, Fluid, Manual Pallet-Taught Problem Solve, Manual Pallet and Fluid. Assisted with problem solve during launch. Coached associates in the right direction.
• Problem Solver, Ambassador, ASC Member- LAX9 Ambassador, Problem Solve, Sort, UIS, Safety-Took ownership while teaching new hires and current associates in Safety, Sort, and UIS.
• Ont2 Picker-Met expectations of weekly rate.

• Maintain and clean bathrooms, game areas, and walkways. Assist patrons and other departments. Cleaned on demand. Report on time to shift.

• Employed from July 2013- June 2014, January 2016- August 2016, and May 2017- November 2017
• Maintained accuracy by reconciling cash drawer. Processed POS transactions. Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas. Bagged merchandise in efficient manner. Restocked and organized merchandise in front lanes to drive product sales. Welcomed customers into the store and helped locate items. Alerted promotions. Cleaned and organized the store and displays. Answered customer telephone calls promptly and in an appropriate manner.

• Cleaned and maintained kitchen equipment and oven. Determined quantity of product to prepare for next day operation by maintaining detailed production schedule. Complied with all health and safety codes. Resolved customer concerns in a positive and constructive manner.

• Processed information and merchandise through the POS register system. Answered product questions with up-to-date knowledge of sales and store promotions. Assisted customers with selecting and customizing available items based on individual requirements. Assisted customers with prompt and polite support in-person and via telephone.

• Was employed in Waco, TX from April 2015- July 2015. Transferred to Colton, CA and was employed from September 2015- January 2016.
• Opened a new Starbucks store in Waco, Tx as a Barista and transferred to Colton, Ca. Duties included maintaining excellent customer service. Reporting to work on time, creating a supportive and clean work environment. Creating and maintaining the food showcase, making drinks and food on demand. Maintained crowd control.

• Opened a new Cost Plus World Market in Waco, Tx.
• Duties included maintaining excellent customer service, reporting to work on time, unboxing shipments, cleaning store and break areas, recommending products, POS system usage.

• Started off as a busser, within one month was promoted to cashier.
• Duties included using a POS system, having excellent customer service, making tortillas, serving alcohol and maintaining as clean work area.

Currently enrolled