Dakota Quillman
Imperial,MO
Summary
Experienced manager with 7+ years of experience in various management roles. Highly dedicated and detail-oriented, with strong organizational skills. Holds Serve Safe certification, CPR certification, and completed Illinois and Missouri alcohol class. Deep understanding of prime cost reduction, labor management, and food, beer, wine, and liquor cost control. Skilled in social media marketing and advertising for businesses, including promoting food specials and cocktail offers. Proven ability to implement effective systems for cleaning, prepping, labor optimization, and prime cost reduction. Adaptable and non-traditional manager who excels at connecting with others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Sybergs Eating & Drinking
01.2023 - 07.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
General Manager
Main st honky Tonk
10.2023 - 01.2024
- My position entails
- Marketing
- Liquor ordering
- Maintenance on the building
- Up to code with the health department
- Hiring
- Detailed record keeping
- Inventory
- Scheduling
- Training
- Making reservations
- Setting up promotions
- Making sure we as a team are hitting our weekly goals, and quarterly goals
- Conducting and running weekly meetings
- Making per shift notes
- Managing a fun and safe environment
- Payroll
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
Sybergs
10.2022 - 10.2023
- My position is to set the standards in the building And preach our mission statement! very guest every time
- I do a lot from scheduling to out sourcing new employees(scouting them out) at different restaurants, also I do routine check ups for the building, and making sure hep A records , and smart training is done
- To making sure the flow of business is running smooth
- Also Making sure our trainees are getting trained right we do routine quizzes on each of their training days
- Also I do inventory making sure we're stocked and making adjustments with our venders always trying to get the best price
- Also I'm Always out doing table touches! Talking to guest and making them our regular
- I also manage bouncers on the weekend as well
- We have a really big bar/ cocktail area that can seat 200 people as well as a dinning room
- We also have bands come in and play on the weekends
- I also work long hours 10-13 hour shifts some times till 3 am in the morning
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Account Manager
Premier roofing
05.2022 - 10.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Front House Manager
Chilis
12.2021 - 05.2022
- As the position I'm in now I have to do everything from counting the safe, making front house rosters checking projections, checking OT, checking off my Critical's and line check, having to do truck orders and Liquor orders
- Will all thank making sure my big team and Foh teams are set for success
- The main priority I have is food times, and customer experience
- I make walk-throughs every 20 minutes or 30 minutes through the back to make sure they're not falling behind
- I'm always at the QA making sure ticket times and bar times for drinks are getting out in the right time
- My accomplishment is making my way up from cook to manger in 4 1/2 months and me learning more and more everyday day I work
- If I'm not learning I'm not improving!
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
Assistant General Manager
Burgher Haus
01.2019 - 12.2021
- I overlooked the whole operation, first by making sure front house is clean and properly stocked
- Then I head the back house make sure every one has a game plan on what their goal is today
- For instance, I'm a really big stickler about cleanliness, so deep cleaning is first priority
- I would give each person two things to deep clean in the back which consists of fryers, back of grill or warmers, grease traps, and the hoods if you don't pay a Company to clean them
- I then made sure all Produce is fully stocked and making sure old is first news last with a product
- After I have everybody in position and knowing what they got to do, I'll go ahead and check if we got orders for churches or schools or just individuals
- After I check that and make sure every
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Manager
Golden Corral Buffet and Grill
03.2017 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
High school diploma -
Woodlan Jr/Sr High School
Woodburn, INSkills
- Hard working
- Independent
- Team leader
- Restaurant management
- Labor cost analysis
- Guest services
- Bartending
- Management
- Profit & Loss
- Kitchen Management Experience
- Restaurant Experience
- Culinary Experience
- Human Resources
- POS
- Catering
- Pricing
- Banquet Experience
- Supervising Experience
- Forecasting
- Budgeting
- Cooking
- Inventory Control
- Serving Experience
- Merchandising
- Microsoft Office
- Quality Assurance
- Food Preparation
- Purchasing
- Events Management
- Recruiting
- Employee Orientation
- Project management
- Sales
- Office Management
- Fundraising
- Communication skills
Certification
- Food Handler Certification
- Driver's License
- Life & Health Insurance License
- ServSafe
Personal Information
Authorized To Work: US
Timeline
General Manager
Main st honky Tonk
10.2023 - 01.2024
Bar Manager
Sybergs Eating & Drinking
01.2023 - 07.2024
Manager
Sybergs
10.2022 - 10.2023
Account Manager
Premier roofing
05.2022 - 10.2022
Front House Manager
Chilis
12.2021 - 05.2022
Assistant General Manager
Burgher Haus
01.2019 - 12.2021
Manager
Golden Corral Buffet and Grill
03.2017 - 01.2019
High school diploma -
Woodlan Jr/Sr High School
- Food Handler Certification
- Driver's License
- Life & Health Insurance License
- ServSafe
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